What is the most up to date firmware for the X1850?
My unit has the 1.3 version from the store.
On the downloads page it says:
“X1850 PRIME firmware is not available at this time. Please contact Technical Support for further assistance.”
If there’s a higher firmware available, could you please send me the file?
I am quite sure that I downloaded and updated my X1850 some weeks ago with the latest firmware update I found on the Denon DJ download website.
Yesterday I was checking if there is a further update and I have seen that the update is gone. There is currently only a windows driver and the manual to download and a link where we could contact the support.
Was there a problem with the latest firmware that it has been taken offline or has it happened by fault ?
Any thoughts ?
Seems it’s a common issue.
Note: I tried contacting support, but got no answer yet.
@B00KER - Thanks for sharing. Feel free to let me know if they haven’t responded within 1 business day. I’m sure they’ll be in touch soon.
I really appreciate your reply.
I haven’t received any response from DENON Support yet.
Now The X1850 top effects screen stopped working. Now only the bottom screen displays something.
Modbreak: See here for separate topic.
X1850 top effects screen stopped working.
Now only the bottom screen displays something.
Just bought the mixer last 23rd of February.
I just opened another support ticket, I already had one asking for the new firmware and I’m still waiting for response on that one:
Just called DENON support, but since I’m outside the USA now, they just told me the warranty is voided.
Is this true?
I can send the faulty device to the USA for a refund, to get an exchange for a new product (I think it would be fair since I just bought it a few weeks ago) or to repair.
They told me they only send repairs back to USA addresses. So it’s going to be more difficult for me.
If you have family or friends in the US, perhaps they would let you use their address.
@B00KER - Sorry for the late reply, but glad you’re in touch. I would suggest asking your tech support rep what options you have considering your situation. Being outside of the USA does pose an issue for shipping. If you have any additional questions, feel free to reach out via DM.
Just bought some X1850 and it was delivered with FW 1.6…
Very interesting. Do you have SC players as well?
To my knowledge, shortages needed some parts to be changed what resulted in a newer firmware.
New installers will be released accordingly. So probably less exciting then expected.
Yeah…dont hold your breathe it probably still wont work…
These guys writing (sorry trying to write extremely bad) software updates couldnt change a toilet roll… god forbid a light bulb needs changing… probably be ten versions of dead lightbulbs before they put a 5watt bulb in.
Nopes. But might got some used one who knows
Same i can’t update mine (Firmware V1.0)
Seems pretty bad that this still isn’t resolved.
If the latest version is 1.6 that’s exactly the same as x1800. I wonder if it’s the same?
I got tired of waiting and bought the Pioneer DJM-S11 instead.
I’m keeping the Denon players though.