Thank you for visiting inMusic and its family of world-class audio performance, music technology and consumer electronics brands!

At inMusic, we hear your concerns about privacy and are committed to protecting your information. inMusic has created this Privacy Policy to be transparent about how we collect, use, process and disclose your information, including personal information, when you access and use any of our websites.

This policy applies to our hardware, software, applications, software and all inMusic websites, including Air Music Technology, Akai Professional, Alesis, Alto Professional, Denon DJ, Denon Professional, Headrush, ION Audio, Marantz Professional, MARQ, M-Audio, MixMeister, Numark, Rane, SONiVOX, SoundSwitch and Stanton as well as any other website controlled and/or operated by inMusic.

Please review this Privacy Policy carefully, as it describes the type of data we collect, how we use it and important legal rights you have. Covered below are the following topics:

TYPES OF INFORMATION WE COLLECT

Information You Provide To Us

We collect information you voluntarily provide to us. For example, certain portions of our sites may require that you submit personal information, such as your name and email address, before using those portions of the site. You are also required to register with our sites and provide your name or email address before using any of the “members only” areas of our sites. For some services, such as forums, blogs, customer support features, registering products, for events or contests, downloading software or uploading content, you may have to create an account and submit additional personal information such as your mailing address.

Some of our websites allow you to purchase hardware and/or software products. If you choose to make a purchase, you must provide certain payment information, including your name, credit or debit card number, card expiration date, CVV code, and billing address. This information is encrypted and sent to your card network, which upon approval sends back to our website a token, which is a set of random digits for engaging in transactions without exposing your card number. We do not store your payment information. We store your shipping address to fulfill your order. Note that third-party payment processors may retain this information in accordance with their own privacy policies and terms.

Information Collected Automatically

You may visit our sites while remaining anonymous and not reveal any personal information. However, our apps and websites use cookies and similar technologies to automatically log your IP address and domain name, and non-personal information such as the type of device you use to access our websites, the operating system and version, your general geographic location as indicated by your IP address, your browser type, the webpages you view on our websites, and whether and how you interact with content available on our websites. This information helps us administer the sites and to compile statistics such as the number of visitors.

Information Obtained From Other Sources

On occasion, inMusic may offer in conjunction with third parties, such as software partners, app partners, music sharing services and other co-promoted-brand partners, certain products or services that may require you to share your personal information with that third party as a condition for receiving that product or service. In such circumstances, we may receive information about you. We may also receive information about you from social media platforms and third-party media hosting sites when you interact with any of our brands on such platforms. While inMusic treats any such information it receives from third parties in accordance with this Privacy Policy and applies any additional restrictions required by such third parties, inMusic is not responsible for the information submitted by you to that third party. You should review the applicable rules and any third party’s applicable privacy policies separately before participating in such product or service.

Information Of Children

While not intended for, nor targeted to children, some of inMusic’s applications and websites may appeal to children under the age of eighteen. We do not knowingly request or collect data from children under eighteen unless we have the consent of a parent or guardian. We encourage parents and guardians to spend time online with their children and to participate in the interactive activities offered on the sites their children visit. If a parent or guardian notifies us or we otherwise learn that a child under eighteen has improperly registered or submitted information, we will immediately cancel the child’s account and delete all personal information of that child from our records.

TYPICAL CUSTOMER INTERACTIONS WHERE WE MAY COLLECT INFORMATION

To assist you in understanding when and how inMusic may collect information, outlined below are situations when we potentially collect personal information from you:

Learning About inMusic And Its Brands

inMusic markets and sells a broad range of products for all skill levels from beginner to professional. Understandably, customers and prospective customers may want to learn more about inMusic’s products. In certain circumstances, in addition to us collecting information via cookies and similar technologies, you may voluntarily provide personal information, such as your name and email address. We use this information to provide updates about product offering, events, contests and other news that customers typically wish to receive.

Buying Our Products

Many of our websites offer a “Buy Now” feature for certain products. To complete any purchase, we collect your name, phone number, email address, delivery and shipping address(es), and payment information. We use this information to complete your transaction, send you order/shipment/delivery notifications and address any other matters related to your purchase. Note that we never store payment or credit card information. We only use payment information to complete your purchase.

Registering Your Products

To install any bundled software and download important updates, you will need to register your product. During the registration process, you will be required to set up an account (if a new customer) and link your product to your new or existing account. The account set up requires you to enter personal information such as your name, phone number, email address, location data, your password and IP address. We collect your password only for authentication and account access. We use this information to ensure your product is set up properly and to ensure you receive product notices.

Getting Help From Us

You may occasionally contact our Customer Support group for product assistance. To provide the best service to you, we may collect contact information such as your name, email address, phone number and the content of our communications (including chats and voice recordings if you contact us by phone). We may also collect diagnostic information about your product(s), in which case we will notify you specifically in advance. We use this information to provide the highest quality and efficient customer support. Contact information is used to respond to you in your preferred method and to ensure delivery of any product returns or exchanges.

HOW WE USE INFORMATION

Product Development and Improvement

We use data to develop and improve our products and services, including improving performance, developing and adding new features or capabilities.

Order Fulfilment and Service Information

We use data to process and fulfill orders and to send you service information, including confirmations, invoices, notices, updates, security alerts, user surveys, and administrative messages.

Customer Support

We use data to respond to customer inquiries, diagnose product problems, repair customers’ products and provide other customer care and support.

Security, Safety and Dispute Resolution

We use data to protect the security and safety of our products and our customers, to detect and prevent fraud, to resolve disputes and enforce our agreements.

Product Performance Analysis

We use data to analyze product and service usage, feature and content popularity, software and hardware quality, market trends, and to improve and influence the design and competitiveness of future products and services.

Communications and Marketing

We use data to send you personalized information about inMusic, our products and brands, services, and other topics inMusic thinks may be of interest to you, such as brand, product and service information or updates. We also use cookies and similar technologies to provide the most relevant advertising to you. For information about managing email subscriptions and promotional communications, please visit Your Rights and Choices.

Aggregation and Use of Anonymous Data

inMusic aggregates information provided by you to create anonymous statistical and demographic data. This anonymous data helps inMusic to understand and know its customer base better. That anonymous data may be provided to third parties but never in such a fashion as to identify you personally.

HOW WE SHARE INFORMATION

inMusic does not sell your personal information. We only disclose your data as described below.

Public Forums for User Materials

Certain portions of our sites are designed to offer you the opportunity to post information on our sites, including but not limited to information about yourself. You should always remember that publicly displayed information is public. For example, you may be permitted to post your resume information, a video you have created, or to post messages in any chat rooms, message boards, mailing lists, and news groups our sites make available to its users. If you use a forum, bulletin board or chat room on an inMusic website, you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. inMusic is not responsible for the personally identifiable information you choose to submit in these forums.

Third-Party Vendors

inMusic uses certain third-party vendors to perform services such as website development, management and hosting, ecommerce processing, fraud protection, credit card processing and email communications. We only share your personal data as necessary, such as to complete a transaction or to provide a product or service you have requested or authorized and only with vendors or agents working on our behalf for the purposes described in this Privacy Policy. Your personal information will be shared with these agents or contractors only for the purpose of performing services on behalf and under instructions of inMusic and in accordance with this Privacy Policy.

inMusic-Controlled Affiliates And Subsidiaries

We share information with inMusic-controlled affiliates and subsidiaries for business purposes such as internal administration, promoting inMusic products and providing customers with our products and services.

Law Enforcement And Other Compelled Disclosure

inMusic discloses your personal information to law enforcement authorities, investigative organizations, our affiliates or in legal proceedings when legally required. Specifically, inMusic intends to cooperate with any order or official request from law enforcement officials or a court of competent jurisdiction for information as to the identity of individuals submitting or posting information to inMusic or on this site. Such orders or requests supersede the terms of this Privacy Policy.

Sharing And Disclosure Of Aggregate Data

inMusic may share data with third parties in aggregate form or in a form which does not enable the recipient of such data to identify you for analysis purposes.

inMusic Links to Other Sites and Advertising

Our sites may display advertisements and/or links to third parties. inMusic is not responsible for the privacy practices or the content of those websites. Please refer to that company’s privacy policy for further information.

Surveys

From time to time, inMusic may make online surveys available to users of our sites. Participation in those surveys is voluntary. Some online surveys may ask participants for personal information, such as an email address, in addition to requesting answers to survey questions. inMusic may use that personal information to contact the participant if necessary, or as otherwise described above. inMusic may make the results of any survey publicly available, although inMusic will not attribute any particular response to you without your permission.

Contests

On occasion, inMusic may make available to users of our sites, contests, sweepstakes, or similar events in which they may qualify for participation. Participation is always voluntary and subject to the applicable rules. The rules may ask participants to provide personal information as a condition of participation. inMusic may also make the winner’s names public, as provided in the applicable rules, or as required by law. inMusic may also use that information as described above. In some instances, the applicable rules may contain additional or different uses for the information you provide; please be sure to review those rules carefully before entering.

inMusic may permit a third party to sponsor a survey, contest, sweepstakes, or other similar event with inMusic, such as through posting it on our sites. Such third party events are governed solely by any applicable rules, and may require you to provide information to that third party as a condition for participation. While inMusic will treat any information it receives in accordance with this Privacy Policy, inMusic is not responsible for the information gathered by that third party, and inMusic reminds you to review the rules and privacy policies separately applicable to those third-party events.

OUR BASES FOR USING YOUR INFORMATION

We rely on certain legal bases to use your personal information. Specifically:

Your Consent

We may use your personal information when you explicitly and clearly tell us we can.

Performance of a contract

The use of your personal information may be necessary to perform the agreement you have with us. For example, to complete your purchase of your product, to register and maintain your account, to help with delivery issues, to handle returns, to register your product and to make sure that your product performs its basic functions in a secure way or to respond to your requests.