Issues with my BRAND NEW X1850 Mixer not reading BPM's! Help!

[B00KER]

I have the same issue with a brand new X1850 with firmware from the box: 1.3.

I already requested help from support by email. I haven’t received an answer yet.

I reported the missing firmware update too:

What's the latest firmware for the mixer X1850?

Hello. What is the most up to date firmware for the X1850? My unit has the 1.3 version from the store. On the downloads page it says: “X1850 PRIME firmware is not available at this time. Please contact Technical Support for further assistance.” [2022-03-07 17_46_04] https://www.denondj.com/downloads If there’s a higher firmware available, could you please send me the file? Thanks.