Everyone needs to unload from time to time, especially if your new equipment has failed on you, I’m sure that really was a disappointment, I’m very new to Denon products and controllers, 1210’s were in my view the best product till I bought a Prime 4, it has taken me to reach it to this forum each time I have something wrong or don’t understand the how too, let the others know the problem and someone will help on here, seriously there is a heap of knowledge. I also like that you can come on here and unload, sometimes it required.