I see you have returned your units already @djscode but for anyone else running into the same issue, I believe I have a “fix”.
The issue seems to be related to the magnetic nature of the platters vinyl mode.
The solution ( at least for me ) is to make sure the platter is evenly heated.
You can do this simply by resting your hand on top of the platter for 10, 15 seconds. You’ll feel immediately that it goes from cold to room temperature.
You can see when its good enough as the LED strip will change to white. From then on it stops failing and engages 100% of the time.
Have you tested that theory with a hair dryer or something else to heat it besides the conductive surface of your hand? It could instead be an issue with platter capacitive touch calibration rather than temperature. The Geminis had some weird touch issues that were mitigated somewhat with changes to how it auto calibrates. The Hanpins, in contrast, use a manual sensitivity adjustment.
I don’t have access to one at the moment so it’s not something I’ll be able to test. I can try to use my laptop and place it on top for example, but it may take a while for the laptop to produce that amount of heat with the current cold weather.
It can probably be a calibration issue because what I did notice is that the LC6000 which I believe uses the same mechanism does not display the same behavior. but the platter noise is a bit different between the two so they may have a slight difference in construction.
Also, by just trying to “heat up” half the platter still provides very inconsistent behavior. only by having all of it at the same temperature does it start to work 100%. that being said the “palm on top” trick will get it done in under a minute
These platters could be using complex capacitive touch compared to something simplistic like Hanpin, for instance. The Hanpins have no even hypothetical ability to tell a difference where you touch it. These InMusic tempered-glass platters might be closer to a smartphone, with engineered capability to differentiate where you’re touching, even if it’s not currently being utilized. Maybe that’s why the whole platter needs to be touched at once.
There could also be something going on with the tension mechanism’s plastic dust byproduct on the SC6000 non-M. The LC6000 could use a slightly different brake mechanism or spindle assembly if they sound different when rotating.
I just purchased two new SC6000’s, both updated and running 2.3.2. Only one of them does has an issue with the capacitive jogs. The heating up trick didn’t work, but… I found that if I touched my mixer while the SC is malfunctioning, it would instantly work. If I stopped touching the mixer, the issue was immediately present. This screams “ground issue.” Checked it against multiple plugs and outlets - issue is present no matter what. Luckily I’m in the 14 day return window for Guitar Center.
And sadly, the x1850 that just arrived two days ago has some issues and is also getting returned - Nothing major, but i didn’t pay for a defective unit out of the box. The cue lights don’t match to my SC decks, the fader start function doesn’t work, and the FX are buggy - they don’t track the BPM really at all.
I really like both products, so I’ll request replacements. Just a disappointing way to start. I’ve had zero issues with my Rane gear for years of use.
Its so unbrliveable that a lot of people report this issue and InMusic do nothing and dont help. Ive report this with every single detail and they told me, that they order the units back from the seller, to find the issue… So that was not the truth, seems to.
Having no ground does not cause that, though. Get an adapter to drop your ground, and you’ll see it causes an INCREASE in touch even if your hand is only near the platters and not touching them, not a LACK of touch. This issue is easy to rule out, though. Do a continuity test on the ground of your power cables and also check the outlet grounds with a little portable tester with LEDs… they’re cheap. If you’re at a venue without proper grounds, you just avoid putting your hand over the platter unless you really mean to touch it.
no its not the ground! read the thread from the beginnin’.
“if you are at a venue without…” cant belive it… Denon DJ want, that we “change the rider” and your solution of this problem is to avoid putting the hands over the platter unless you really mean to touch it…
I did read the manual. I did swap the plugs. I did have the cat cables in the proper configuration. And prior to returning, we set my buddies x1850 up the same way- set them both to defaults - mine is the only one that failed. I have tons of DJ and music gear… I’m not new at this - I know when there is a problem and I did my due diligence in testing and research. Simply a defective unit.
