Hello, so this is my second night ever using the lc6000 with serato. (Brand new) First night went great. Tonight, after setup was complete. My jog wheels are not responsive at all. Zero scratching/etc. what could be the issue. I’ve recently sold all my pioneer stuff and switched to the prime series…

Hello @Djchrislutz17 Welcome to the forum. What do You mean by not responsive? Is it the jog wheel to tight, or is it having a delay in the software? Can You give us a bit more details, and maybe a video of the issue, so we can help You better?

We’ll id love to upload the video from last night, but it says new users can’t upload…. I’m running 2019 MacBook/ serato works beautifully. It’s only the lc6000 jog wheels. Almost like they are not responding to me touching it. (I used them on Wednesday night, no problems. Last night, wouldn’t resp…

This happens a lot when people get their brand new deck and forget to remove the plastic film on the jog wheel

As @Wyley1 asked - did You removed the plastic sticker off the jog wheel?

Hey @Djchrislutz17 - If you feel this is a hardware issue, we’ll be happy to connect you with technical support. Definitely check that the plastic film is removed. That could interfere with the jog wheel response. Also check that your connections are correct. You can see instructions here: Quick St…

[image] Djchrislutz17: Could it be a grounding issue? Yes, most likely. Seems your venue has some electrical issues. Next time it happens you can test by holding something grounded with one hand (like metal) and test the jog wheel with the other hand. Had that issue with multiple venues and …

Lol ya definitely removed the plastic. Been djing 10 years. First thing I did….

It happens too often though lol. I have the 5000m and I never took the plastic film off the screen yet.

I’m having the same issue. Bought 2 LC 6000s. They’re linked to 2 SC 6000Ms. One is fine, right out of the box, scratches and plays ok; the other plays and spins but I can’t interact with it beyond that. I can’t stop the jog wheel or scratch it. I can slow it down or speed it up, spinning it backwar…

[image] SC6000 Scratching no reaction... Media Players All clear, with this new info you did all you could to troubleshoot imho Denon QC is not as it was used to be.

LC6000 jog wheels not working

Engine DJ Hardware Expansion Controllers

djscode January 3, 2023, 3:02am 11