I just bought a Brand new Denon Prime 4 ( White Edition ) and right out of the bag there’s a screen problem:
I tried to adjust the brightness on the main screen and it only adjust the jog wheels brightness.
Already updated to the latest firmware and the issue persist.
Gotta say I’m regretting this purchase…I’ve been a Pioneer user for 10+ years and never had an issue, I was convinced by a Guitar Center sales rep that this flashy “white special edition” was the best controller ever and decided to give it a try… but just the idea of having to send a brand new unit for repairs it’s stupid…how do you guys expect people to make the switch when there’s issues that need to be address…I’m fuming right now…
There’s already two posts running for this same thing. Search would have found those posts. Someone at denon asked the first person who mentioned this to log a support call and for them to post back on the original post when it gets resolved
GC allow returns for 15 days only, it’s been about 19 days with the controller so far, but trust me If I could return it and save the hassle that would be ideal.