Hi @DjEric, I am not sure what exactly is happening.
What is happening after this step? Have you powered off and on again your X1800 after that? What screen does the display show, then?
Your video AfterUpdate.mp4 shows exactly what I was faced to on my X1800 when using an apperently incompatible computer (see Cannot update firmware from v1.1.1 to v1.2). In order to verify if you have a similar problem, it would help to know which states the updater utility on you computer is going through.
The solution for me was to use another computer. I had to go through the following steps (I cannot remember them exactly, so there might be steps missing):
- Initially, my X1800 freezed in the “Data Receiving” state when using my incompatible computer. After powering my X1800 is in the state like in your video AfterUpdate.mp4
- power off the X1800
- Press and hold BACK + FX CUE + TAP, power on X1800, go through the steps on the X1800 display. I.e. commit all questions until it does not go any further.
- I am not sure if I had to repeat step 3 (the procedure should be different on each cycle). This will get your device out off the firmware upgrade procedure.
continue with the regular update procedure (see also X1800 not updating, wont restart automatically - #6 by Heavie486):
- Connect the X1800 PRIME to your computer via USB port 1.
- Press and hold BACK + FX CUE + TAP.
- …