After many months of successful use all my Tidal playlists have disappeared on my Denon Prime 2. I have tried to sign in and out of tidal and restarted the Prime 2 several times but still all playlists are empty. I can manually search for tunes, download and play so there is a connection there but just all my playlists, with thousands of tunes, cues and loops have all disappeared. Anyone have any suggestions please?
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Same problem here on the Numark Mixstream Pro. All Tidal playlists have disappeared.
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Total nightmare! Perhaps a temporary Tidal issue???
Does look as though maybe a Tidal server issue as now getting various error messages but still no playlists. Hopefully only temporary
Exactly the same problem with the prime 4ā¦ Iāve literally just posted a new thread on this topic tooā¦ I can do the same , I can search for any desired track but all my curated playlists are completely gone. Iāve spent the last few weeks carefully organising playlists and now I cant access none of themā¦ frustrating to say the least
Iāve also rebooted the unit several times and and reconnected tidal and still absolutely nothingā¦
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same problem here
add me to the list sc5000m same problem as described above. Can search for a specific track and load it but all playlists are empty. Hopefully its something that gets fixed soon. My phone and laptop both show all my playlists so I wonder whatās upā¦
same here. i tried logging out of tidal, rebooting, changing USB drives all with the same result. Iām wondering if something got updated on the Tidal side that is causing the Denon players not to be able to see playlists. Or maybe something is just temporarily down
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And meā¦am using Numark Mix Stream Pro. emailed Tidal Help late last night, they said there was no issues, and to contact Numark. read your post above seems like its not a hardware problem. Sounds like a tidal server issue.
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I wrote Tidal and Numark for this Playlist issue. Waiting for an answer. I use a Mixstream Pro
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Same here but doesnāt seem to be the Tidal end, as everythingās working if I access the playlists via my DJ software.
Hello everyone, There was an API change on Tidalās service which causes songs to no longer populate. Weāre currently working with Tidal to resolve this issue as quickly as possible.
This has nothing to do with the version of EOS being run, so upgrading/downgrading will not resolve this issue.
As pointed out, search appears to still function, so Tidal can still be used using this workflow.
Thank you for your understanding in the meanwhile,
Vince + the EOS team
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Thanks, Vince! Can you estimate how long it will take to resolve the issue (hours, days, weeks)?
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Nice that you are fixing it ā terrible that Tidal broke an existing API instead of introducing a new variantā¦ 
Estimated fix time would be greatly appreciated. I recently bought the Prime Go to upgrade/replace my Pioneer DDJ 400 and this is just one more frustration in a string of them since I bought it (ex. analyzing tracks doesnāt consistently save key to storage deviceā¦what?!). I put together several playlists this past weekend for a house party Iām DJing at tonight, and now Iām stuck going back to my DDJ 400 because my Prime Go is useless. The search function isnāt a feasible way to actually put together a mix, we need playlists available.
This is why DJs should not be relying totally on a streaming service. Do you not have any of your own music on the Go?
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Also happening to me on my SC6000s
Iāve used Tidal as my streaming service for years. So I donāt have much music that I own outright that I can put on USB/SD unfortunately. Itād be awesome if Tidal allowed for that, especially given how they are marketing the integration with Denon and other DJ platforms. I can store music locally on my cell phone via Tidal, I donāt see the difference with using local storage for DJing. Iām not a pro DJ, I DJ for fun with friends/family. So Iām not motivated to pay for additional services or own music outright just to have the ability to put it on SD/USB.
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I donāt think offline storage will be coming to Tidal any time soon, as itās primarily a consumer service.
On the other hand, Beatsource Link (assuming youāre an āopen formatā DJ) does allow offline storage. Itās just not integrated into the Denon hardware yet.
If youāre DJing at all, regardless of pro/non pro, you should try and have at least some purchased music that you can play - just for safety. Itās NOT about being old (kradcliffe) itās about having a backup plan. Things donāt always ājust workā, no matter what they are.
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