The fact that you have the service manual could spare you some pretty good amount of time and money. If the “bridge to reality” means that a professional piece of equipment is some kind of one-time use item, something is wrong with the word professional put in front of a piece of gear. Of course, there are people who choose to just buy knew and updated equipment every two or three years, but, we must not forget the fact that not everyone is Paul Oakenfold. Part of the challenge to “change your rider” should include some good looking at the competition also and understand what they are doing well and learn from it.
Yes, I do, and that’s no accident. I mentioned the necessity of service manuals several times hoping that as many of us understand their usefulness and help Denon DJ to take the steps in order to release them.
Well, this forum is supposed to be a way to communicate both between users and with Denon DJ officials. It is Denon DJ who created it, after all. Am I wrong to expect feedback and discutions originating not only from us? Denon DJ embarked on a potentially successful road and set itself ambitious goals. In order to achieve these objectives, keeping a good flow of information between the company and the users and earning our trust and respect, day by day, is part of the road to success. Denon DJ should dare to be different from others, in a good way.
All of Pioneer DJ’s service manuals are available. That and the fact they build stuff like their CDJs to be relatively easy to take apart and repair are some of the contributing factors behind their longevity in the industry. They are trusted by DJs, sound installers, and repair techs, and these can often be the same in-house people.
Sorry, that wasn’t meant directed at specifically kradcliffe, rather the whole thread.
This is exactly why I promote the necessity of the service manuals. I don’t mind that a certain service procedure requires time, as long as I know it can be done, either by myself or at a professional repair shop from my area. The unit is designed and put together by people, so people can put it apart also and repair it. It is the time spent shipping and waiting and the cost of the labor at the manufacturers repair facilities (many times outside a country) that you can avoid. The manufacturer can make money from spare parts sales also and the owner can retain the value of the equipment. Ensuring a good supply of spare parts for your products keep the customers happy and allows the manufacturers to better focus on developing and thoroughly testing future product releases.
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I agree with the service manual, my mcx8000 still has a year of warranty and I have not sent it to the workshop because of the problem of freezing the screens when putting them at 100% because I get more expensive than buying a new controller Since I should send it to another country, I am an electronic engineer with the service manual I could solve the problem myself that if I remember correctly it is just changing the memory modules or something like that
Cheers
I’ve been a tech for 26 years, repaired all manner of audio gear and lighting. It’s absolutely safe to say very little built today has the same serviceability or quality as equipment from the 70’s through the 80’s. Hold onto your quality old gear as long as you can!!
As someone who does A/V for events and both uses and rents out equipment including the Denon Prime Series gear, I can say I’m desperate for service manuals for the prime series equipment. I can’t afford to have my equipment sidelined for weeks waiting for service from Denon when all my Pioneer DJ gear can be repaired in house quickly and relatively easily because of the availability of service manuals. On equipment that they’re expecting people to use and rent out for festivals, nightclubs, and other high demand environments they should be providing professionals with the tools necessary to keep that equipment ready to use.
You won’t be able to guilt-trip denon into providing service manuals via forum posts lol
You might consider contacting your nearest denon office with an idea to becoming an authorised service center
My Prime 4 play / pause button on one side is sticking due to perhaps a little alcohol being spilt, anyway I just want to get at the button to clean / lubricate it. I did get it quite well apart without a service manual, but couldn’t get the PCB on the applicable side out. It was bending some, so perhaps another screw to remove somewhere. I put it back together with the button working, but not really clicking nicely, and no screws left over. You can see how a service manual could be very handy for me. Other companies put theirs up on line, why should Denon be any different. My prime 4 is out of warranty and if I stuff it up, it goes to the repair shop, no issues there.
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Has anyone got the service manual for the denon 4 prime? I need to know the value of Resistor R6 on the Usb B board. It is zero in the measurement. someone to save me?
0Ohm resistors are nothing new in electronics. They often play a role similar to a fuse to protect the circuit.
Hi Percival. Curious if you got any help regarding the service manual ? I have just replaced the USB port B but I’m only getting the hard drive connection working, not the display or the sound. Wondering what had happened in your situation or if you were having a similar issue as me, how and if you solved it.
In my case they f****d up very bad. My cue button was not working, after service it came worst, they replaced the board and its not calibrated to the main board, some times it slows down music a lot. The problem was a broken cue button the plastic part… i need the service manual to be able to repair. I am a better fixer then the service guy.
FML
Well, by saying that, it clearly shows, that you have no idea how it works and definitely you are not…
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Perhaps InMusic should re-evaluate their position on service manuals availability given the difficulty in repairing the Prime lineup, particularly the mixers for something as simple as replacing an upfader.
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I’m in that predicament right now, reaching out to Denon support and they won’t do an out of warranty repair, won’t provide me with the parts I need, won’t provide me with a service manual.
Denon, read that again and have a long hard think about that being acceptable for customers who have spent ££££ buying your products. Quickest repair I can get is 2 months from a repair centre and it’ll costs me £££.
I’m going to attempt a repair anyway because I have no choice, will try make a video and post it for the community to use. Really surprised I can’t find anything on the subject, maybe I’m the crazy one.
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Yes, I am in exactly that position right now, raised a ticket in January 2024 to be told no out of warranty repairs and to go to a 3rd party repairer but after finding the issue they can not even sell me the spare part and advised me to buy from https://instrumentalparts.com I am in the UK and that company is in the USA. Not good for UK owners. They should stop calling themselves Denon Dj Support and call themselves Denon Dj NO Support
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I think the pandemic is still screwing a lot of stuff up… the aftermath and whatnot. I take InMusic at their word that they intended to have a superior parts supply chain for Rane products compared to even what old Rane had, for instance, when they acquired them, but clearly that’s not the case now. So, then the question is: what’s the short-term solution prior to remedying supply chain and work backlog? Clearly service manuals would be a way to remedy this, and I can’t imagine why this would be considered an IP issue, because their competitors can reverse engineer the hardware just by purchasing some examples, taking them apart, and tracing the circuits. The most important IP in them appears to be the firmware, anyway.