Yet in the email thread with Pioneer you stated that “I cannot verify that” when asked about the spillage.
Accept the costs of shipping and investigation work as a lesson in how not to try and rip people off with “warranty work”.
2 Likes
Further to that if you read deeply. How do you know the ribbon cable was damaged unless you had opened the unit.
This also voids any warranty.
In future ANY purchase you make you should READ and fully UNDERSTAND those pieces of paper that come in the package… Also this wasn’t even done in a “working” enviroment but at home… Again Unbelievable… that you thought you could scam pioneer like that.
Question did you actually buy the unit new or did you buy it from ebay as spares or repair. You are actually starting to contradict what you have originally said and the emails to pioneer to try and make it look like pioneer are in some way ripping you off.
1 Like
Im guessing they chose to vent on here expecting us all to be Pio haters who will all sympathise and back them up against the big nasty P… im more of a common sense fan than I ever would be a DJ gear company, and sadly that was lacking in its entirety here.
1 Like
And I’m just sitting back and reading all this… lol, You guys are so right. There is no sense in this story…
2 Likes
Moral of the story: Dont put drinks next to expensive electronics……
4 Likes
Yeah there is an actual genuine reason why we have to sit through hours of H&S stuff at work telling us to keep coffee etc away from our computers.
Marked one of the first replies as a solution (not liquid I should add). 
I remember an engineer from Siemens back in the day, that didn’t perform any warranty services when a computer wasn’t powered by grounded connections (warranty voided). So I can’t blame Pioneer either. Maybe the Pioneer forum would think otherwise.
2 Likes
Yup totally agree if you dont follow manufactures operating conditions then its on your own head and you take full responsibility for any damage whether it be to your equipment or somebody elses property
Why should they keep the deposit if OP decides not to go through with the repair? I would pay the shipping cost back if I decided against the repair. The deposit was for a portion of the repair costs.
Because they had to pay a tech to strip unit and find out user had spilt liquid in it.
Certain parts probably needed removing to diagnose And it looks like user opened unit before despatching to ASC (hence how did he know ribbon cable was damaged ((from a liquid spill or clumsy opening)) and what were the screws for on estimate… did user “lose a few” on attempted reassembly. If it WAS a warranty repair that deposit would be refunded. Standard pioneer practice
1 Like
A garage won’t diagnose your car for free, because it involves man hours to do it.
On the original posters reckoning.
Maybe denon could take this in
Post #6 …
We could say “well i didnt know smashing the living daylights out of it would invalidate warranty”. If that fails we could try the “well thats fair wear and tear”
1 Like
Mental now people treat stuff lol
1 Like
This is not true. I have never spent money for a garage to lift my car or run their software on my car. It’s called a free consultation. Lawyers who charge hundreds to thousands even offer it. I understand it costs man-hours, but it’s a cost of doing business. Furthermore, Denon has never charged me a deposit to assess the issues with my MCX8000 (once) or SC6000 (three times). Obviously, policies are different across different businesses, but my opinion is if no repairs are going to be done refund the money.
But he lied to them, they know it, he knows it… so why continue the charade and why carry on under the delusion that he isn’t doing anything wrong.
i was honest with denon! someone spilled a wodka lemon in my prime 4! I warned them and so they were very kind and honest! I asked them to replace the play cue buttons too since the console was already two years old! then replaced the left performance pads the cue play buttons and performed a complete wash! for a total of 186 euros including shipping costs! so being honest always pays off!
Well after reading all the comments and getting feedback from multiple forums I guess I am in the wrong. Being negligent to warranty limitations isn’t an excuse and I shoulda read up before I shipped it. But damn. I just want my broken controller back. 
Main thing, get DJ insurance, especially if it’s in places that it’s likely to happen again.
They are just nickel and dime’n. Again, whether you lied or not, Denon has never charged me for diagnostics. IN FACT, My MCX8000 had liquid damage and they repaired it for free. Of course it was within warranty but still.
DANG! You got over! Someone at Denon really slipped up.
Also, Denon had some damage-control to deal with on the MCX due to advertised features that either fell short of expectation, or materialized quite late (if at all). I was a squeaky wheel to them back then and they “really worked with me” to say the least.