Problem with Stems Support download/activation problem 4.2.1 Windows

[KrisFal]

Hi, I updated engine software to 4.2.1 (windows) After going to prefences → library-> and clicking “Add stems support” it’s downloading, after it looks like it has downloaded (button text is changing to “remove”, but after clicking right on track and selecting " create stems" the same monit as at the beginning appers - "would you like to download Stems support?. If I go again to prefences → library the button is “add” again.

Anyone know how to resolve this?

Update: Looks like it has problem after downloading with opening extracting stemsprocessor file:

Here’s the log:

[W] void __cdecl LibrarianController::updateCurrentCollectionController(void) Can not fetch current collection [2024-12-12T21:36:02.421Z] [air.planck.database ] [W] controller. [2024-12-12T21:36:02.421Z] [air.planck.database ] [C] Planck init complete, handing over to exec. Took 4277 ms [2024-12-12T21:36:04.286Z] [air.planck ] [W] Failed to open file: “C:/Users/6fda4e07abf0df0c/AppData/Local/AIR Music Technology/EnginePrime [2024-12-12T21:38:47.922Z] [air.planck.extract ] [W] /stems-processor.tar.zst” [2024-12-12T21:38:47.922Z] [air.planck.extract ] [W] Failed to open file: “C:/Users/6fda4e07abf0df0c/AppData/Local/AIR Music Technology/EnginePrime [2024-12-12T21:55:13.680Z] [air.planck.extract ] [W] /stems-processor.tar.zst” (repeated 3 times) [2024-12-12T21:55:13.680Z] [air.planck.extract

Update 2: It’s some kind of error with extracting/ opening the file. It’s downloading the file stems-processor.tar.zst ( it is visible in explorer while downloading) but after error with opening it is insantly deleting it. Re-installing Engine DJ doesn’t help

[Myalteredsoul]

After you click add and enable stems support, close Engine. Wait a minute or so, then re-open Engine.

[KrisFal]

Unfortunetly, doesn’t help

[Rene_Rosenlund]

I got the same Issue, though I never see any files tried to be downloaded in any browser. I got it working on my Secondary PC, but its not equiped with a SD cardreader as my Main PC. I get Stems rendered in Virtual DJ in like 1-2 min. But Engine DJ on same PC just simply “refuse” to activate Stems, even its added several times, next time I enter, its back to Add Stems support.

[TheHrdRebel]

@KrisFal @Rene_Rosenlund
pls try the following steps described here:

Stems Super Slow Analysis, No Progress Indicator

@Tallon_hughlett From the videos it looks like the stem render download may have failed/ not fully downloaded for some reason. Could you please try the following? try closing the app and then removing/delete the stem package from the location listed below, and then re-download the stems package. The file will be called either “stems-processor.tar.zstd” or a folder called “Bin” under the following location: C:\Users\<USER>\AppData\Local\AIR Music Technology\EnginePrime You can then relaunch t…

[Rene_Rosenlund]

OMG that was it, I never had that Bin folder on my main pc. It was on the secondary and I could just make a copy for the folder to the main. NOW its working. Thanks man

I already had tried to remove all subfolders AIR Music Technology\EnginePrime and reinstalled Engine DJ 4.2.1 but never succeded in getting exactly the \Bin\ folder appear. Now its there and has two files NNPredictionDispatcher_on.dll and stems-processor.exe and the Stems processing is working like a champ now.

[TheHrdRebel]

@Rene_Rosenlund

OMG that was it

great, that it solved your problems. Now have fun with stems mate

[KrisFal]

Not working. Same things as I mentioned in first post. It’s downloading and after download it’s instantly deleting file stems-processor.tar.zstd - propably due to extract/open error which can be visible in log file in first of my post. Don’t have any “Bin” folder. Think I will ask support for this

[Sannikovis]

Same thing. Works on other laptop, but on the main laptop everything is the same as in the last message up here.

What should I record on video, or which info to provide to find the problem?

[Sannikovis]

made a ticket in support [#inMusic-542324]

[KrisFal]

Hey, go to C:\Users<USER>\AppData\Local\AIR Music Technology\EnginePrime - on working laptop and copy “bin” folder to not working laptop. It solved issue for me.

[Sannikovis]

It worked, thanks!