Prime 4+, Pitch, Filter Volume etc. adjusted incorrect

Engine DJ Hardware Standalone Controllers
1

Hello, I was DJing on a wedding two weeks ago with Firmware 4.00 and no problems.

Stored the Prime4+ since then. Put 10 new tracks on my HD via Engine Software the same way i usually do last friday. Drove to a gig on Saturday and all parameters were adjusted incorrect in standalone mode. At least i could see that the Pitch was in +4 Range and on 0 Position it showed and still shows -2.27%.

I switched to Virtual DJ and i could see, that Level Knob, High-Mid-Low Knobs and Sweep FX Knob are all the same nearly half way lower when in the middle position. When i turn them fully to the right, they are visibly in the middle position. When i push the Pitch to maximum speed it still shows -0.6% (on both sides). I guess the “Main Level” Knob has the same issue because the max sound i could generate in the club was way too quiet.

Back home from the gig (luckily i had the option to play my set with sticks on their Pioneer Setup) i put on the newest firmware update to version 4.01 but the problem is still existing. What can i do?

Kind regards, Chris

2

I would try a full hardware reset and reflash the firmware via USB mode

3

If you are using the Prime4+ in PC mode as a MIDI Controller with VDJ software, look for the problem in VDJ or on your laptop. In 99% of cases, the problem will be with your DJ software or laptop.

5

thanks, but i don’t find a way and the forum says that there is no way to do a hardware reset on the Prime 4. as i am in the warrenty time i don’t see me doing that as long as Denon or InMusic doesn’t tell me to :slight_smile:

6

thank you for your reply. Unfortunately the problem is existing in standalone mode too.

7

It’s on the manual page 79

On the about/update tab/page you can reset you unit.

1 Like
8

This feels similar to a problem I’ve had where the pitch fader doesn’t show 0% in the middle, and the pitch randomly jumps around during a song. See Massive Problem with Pitch fader