Prime 2 Glitch using vinyl mode

[Lachlan]

Hi there,

I’m hoping to find out what is likely to be happening with my unit and get connected with someone from In Music or Denon.

It seems to be the same issue that is happening here except this happens on both decks with mine.

Random Struttering during playback

I have an intermittent issue with my prime 2. It randomly glitches/stutters on deck 2 occasionally - only deck 2, never experienced this on deck 1. Tried changing the settings in preferences/utility to see if my specific combination of settings was having a peculiar or unique impact? Doesnt appear to be an issue? The problem is intermittent and effects different parts of the track at different times so its not the track. Doesn’t seem to be related to type of file either, mp3, flac etc. Ive up…

Doesn’t seem to be very common. I saw that the user from the last thread had the “MCU” replaced and the unit has worked great since.

These videos wont be listed publicly on youtube but I figured posting them here might be helpful to other users to diagnose and fix their units if this happens to anyone else. Seems to be super rare though.

Denon Prime 2 Vinyl mode glitch, what seems to trigger it

glitches and then it works again

vinyl mode glitch

from startup, side A also glitch, skip to 9mins for full glitch both sides...

Thanks,

Lachie

[mufasa]

@Lachlan

get connected with someone from In Music or Denon.

@Anthony_DDJ here is one for you.

[federico_tazzoli]

i have the same problem

[Anthony_DDJ]

Hey @Lachlan Let’s connect in a DM and put you in contact with a technical support agent. Could you DM me your email and phone number? Thanks in advance!

[Plamen]

I have the same problem , is hardware or ?

[STU-C]

Mine was a bad ground on the left platter causing it to think my hand was connected when it wasn’t…… repair job

[Lachlan]

I never found out the exact issue for mine. The company I purchased from were taking a really long time to communicate with denon so I asked for a refund

[MVeiga]

Hello,

I have a prime 2 and also have that problem. However thats a problem that doesn’t happen all the time. Its very rare to happen but when it start the music starts stuttering like if somone is pressing the. Its curious that every comment that i’ve read, says the problem happens in deck2. Its happens to me only on deck 2. Before i know the workaround of turning off the vinyl mode, the only way to solve it is to reboot the controller and the problem stops.

So i dont know if it’s really and hardware problem, maybe some dust on the deck or just firmware bug.

Any advices? Should i send the controller to the warranty?

[STU-C]

Hi

Im one of the people who has had this issue and in my case it required a repair at the service centre.

Some other things you can try to mitigate it are checking the grounding on your electrics, it could be where you have it plugged in that is causing the issue. The other thing might be excess static, a rug that you stand on? or a polyester tshirt etc… all of these can lead to the platter thinking its being touched.