Two SC6000s (1.5.1. OS) connected to an X1850 (1.1 OS) I received two days ago. I have been playing on them getting to learn my way around, all good no problems. Today I turn on the players and 1. immediately when I start playing on the right player I notice the jog wheel was not registering my hands on them. 2. I also noticed that When I scratched there was a noticeable clicking noise. 3. Trying to dissect the problem I came across another issue where when I scratch no sound plays at all. Equipment is all grounded. What could be the problem? What should I do? Thanks!
If it brings you any comfort I’m having a similar issue with mine (no clicking but the player is confused if it is in Vinyl mode or not, and is not registering hand input on the jog wheel). I made a post about it with a video on their Facebook page. I was hoping it would be something software related to avoid having to send it back but I’ve tried everything I can think of to t-shoot, to no avail. https://www.facebook.com/groups/denondjprimeseries/ - Marc
Sorry to hear that bro. Glad to know that it’s not an isolated incident, but bummed out others are experiencing it too. However, it does make me feel good to know that Denon is now aware of this issue and hopefully is figuring out a solution.
@Vandetta - I think I made some good progress this morning. I took a fresh SDXC card I had, copied my library to it, and so far the problem went away! I’m wondering if the issue was that the USB thumb drive I was using was not up to par and these units need high speed devices, who knows. In any event, try using an SDXC card instead if you can and see if that helps.