Hi @ReZiNaT3d - Very sorry to hear of the troubles and poor first experience with the X1800 and SC5000M. Most of what you describe is certainly not expected behavior and its unfortunate you were faced with such issues straight out of the box. When working as expected, the X1800 and SC5000/M should give you a positive, streamlined and fun standalone mixing experience. I’m sure many of our community members here can attest to that.
I’ve commented inline to each of your issues below.
- Split Cue not turning off, and automatically changing headphone side
- Master Output, only outputting signal on the left side
These are hardware problems and would require replacement as you’ve done already.
X1800
Signal loss or interruption during playback - Is it possible that the cable is faulty? What input are you using, LINE or Digital? Does it happen on both?
Cue colors changing back to Blue unexpectedly - When linked via Ethernet hub, the cue colors are matched to the deck/layer, if the connection to the SC5000M was lost it would divert back to Blue. Can you confirm which ports on the X1800 hub are you connected to? With two decks you will want to use either ports 2 & 3 (3-1-2-4 layout) or ports 1 & 3 (1-2-3-4 layout).
Mic 1 On button unexpectedly flashing to the beat of the music - This button should not flash under any circumstance, so I suspect the hardware may be at fault here. What is the firmware version on the mixer? The latest is 1.2. If you are running an earlier version, I would suggest updating first and then reevaluating these issues. You can download the latest firmware here.
Washout & Noise SFX triggering at the same time and output an audible click when disengaged - Same as above. This is not expected behavior. Please ensure you are running the latest firmware version. If you are updated to the latest and still experience this, sadly the hardware is at fault and would need to be replaced.
SC5000M
Slight delay when triggering - If the cue points were set in Engine Prime, it may just be that the Quantize value in the SC5000M preferences is set too high. May be worth setting the Quantize value to a lower rate like 1/4.
If you cue points were imported from a 3rd party library, it may be inherent of the import process. We have tried to account for different methods of setting cues, grids, etc but in some cases there will be slight delays. We added a feature to account for this on the SC5000’s. You can shift all of the cues simultaneously forward or back to re-align. Check out this link and let me know if this is what you’re experiencing.
Stop time wind down creates “helicopter like sound” - I’m not too sure what you mean by this one, but I think you may be describing motor cogging as discussed here.
If so, the behavior is inherent of the motor itself. This is known as “cogging” and is something we worked to minimize during the development of the product. If this very limited “cogging” disrupts your mixing style, I would recommend the SC5000 with static platter.
When used as a controller with Serato DJ the USB device randomly disconnects from the computer - Will need a bit more information to help troubleshoot this one.
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What is your computer OS and version?
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How are the SC5000M units connected to your computer, are you using a USB hub or are you using the device as a hub?
We recommend connecting one S5000M direct to the computer and the other SC5000M into the USB hub on the rear of the unit going straight to the computer. The X1800 should connect directly to the computer and not go through a hub.
Engine Prime
We are working on a number of new features and improvements for the software to bring up to today’s standards. Our users have been very vocal about this and we are aware and working daily to improve the preparation experience.
Again, I apologize for your experience thus far. It is my hope that my team and our supportive community can help turn this around for you.