Faulty Prime 4 crossfader? Read here!

The cross fader of Prime 4 has contact problems and many times it happens that when it is at full left or right it doesn’t make good contact and if you move the crossfader slider a little you hear sound that you shouldn’t hear. Many times it is not necessary to replace the crossfader.

That’s how I fixed the flaw, and now it’s rock solid.

The Prime 4 crossfader has two linear potentiometers inside because it is designed for analog use with stereo channels, therefore it has two strips with two sliding contacts. However, the Prime 4 uses only one of the two potentiometers because it only needs an analog signal which is then converted into a digital signal and used by the internal MCU, therefore the double potentiometer is not needed.

With this tutorial we are going to use both potentiometers connected in parallel, so that if one of the two does not make good contact, then the other potentiometer will send the signal: with this method we obtain a double signal contact safety.

Unscrew the two outermost screws on the crossfader and gently pull the crossfader block out of its base as seen here. Remember the exact mounting position so as not to install it upside down: the white connector should be mounted towards the left side of the console.

Now it is necessary to have a soldering iron used for electronic technicians and carry out the welding of 6 pads as visible in the following photograph, see the part highlighted in yellow. Two pairs of pads are close together and therefore a small piece of wire can be used, while a slightly longer wire is needed for the outermost pair of pads. Carry out the work paying attention not to make short circuits between the pad and the base of the printed circuit, the green one.

At the end it is necessary to reassemble the crossfader and try. If everything has been done correctly then your crossfader will have no more problems when it reaches the left or right limit switch, the contact will be super reliable.

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thank you for the tip, done right now and no problem everything works fine,

thank you again

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I face issues with my Xfader for a few weeks now. Noticed it more by accident, as I barely use it otherwise, it just happened ‘overnight’ and I can rule out mechanical attrition. Resell value is a thing, and I want my unit to work as it should. I first thought it was a software issue, because my assign buttons seemed to work in a strange way, like completely bypassing the Xfader, no matter their settings. It’s like being locked on pass-thru, but with a higher main signal when set to R or Thru for Ch 1 & 3, respective L or Thru for Ch 2 & 4. Super weird behavior:

Since a software reset and firmware downgrade to 3.x didn’t help, I will apply your fix as well and report back. Soldering my LED stripes was certainly more fiddly x)

UPDATE: Big kudos to you @DjAj for this quick, yet crucial tutorial! In fact, this also solved my weird issue. After reassembling, everything works nicely again. Updated back to 4.1.


No matter the outcome: Denon, please use better quality faders in your upcoming devices. Such crucial parts shouldn’t be cheaped out, especially not on the flagships Prime 4 or the X18x0. I’m dead serious about this.

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