Faulty Prime 4 crossfader? Read here!

The cross fader of Prime 4 has contact problems and many times it happens that when it is at full left or right it doesn’t make good contact and if you move the crossfader slider a little you hear sound that you shouldn’t hear. Many times it is not necessary to replace the crossfader.

That’s how I fixed the flaw, and now it’s rock solid.

The Prime 4 crossfader has two linear potentiometers inside because it is designed for analog use with stereo channels, therefore it has two strips with two sliding contacts. However, the Prime 4 uses only one of the two potentiometers because it only needs an analog signal which is then converted into a digital signal and used by the internal MCU, therefore the double potentiometer is not needed.

With this tutorial we are going to use both potentiometers connected in parallel, so that if one of the two does not make good contact, then the other potentiometer will send the signal: with this method we obtain a double signal contact safety.

Unscrew the two outermost screws on the crossfader and gently pull the crossfader block out of its base as seen here. Remember the exact mounting position so as not to install it upside down: the white connector should be mounted towards the left side of the console.

Now it is necessary to have a soldering iron used for electronic technicians and carry out the welding of 6 pads as visible in the following photograph, see the part highlighted in yellow. Two pairs of pads are close together and therefore a small piece of wire can be used, while a slightly longer wire is needed for the outermost pair of pads. Carry out the work paying attention not to make short circuits between the pad and the base of the printed circuit, the green one.

At the end it is necessary to reassemble the crossfader and try. If everything has been done correctly then your crossfader will have no more problems when it reaches the left or right limit switch, the contact will be super reliable.

thank you for the tip, done right now and no problem everything works fine,

thank you again

I face issues with my Xfader for a few weeks now. Noticed it more by accident, as I barely use it otherwise, it just happened ‘overnight’ and I can rule out mechanical attrition. Resell value is a thing, and I want my unit to work as it should. I first thought it was a software issue, because my assign buttons seemed to work in a strange way, like completely bypassing the Xfader, no matter their settings. It’s like being locked on pass-thru, but with a higher main signal when set to R or Thru for Ch 1 & 3, respective L or Thru for Ch 2 & 4. Super weird behavior:

Since a software reset and firmware downgrade to 3.x didn’t help, I will apply your fix as well and report back. Soldering my LED stripes was certainly more fiddly x)

UPDATE: Big kudos to you @DjAj for this quick, yet crucial tutorial! In fact, this also solved my weird issue. After reassembling, everything works nicely again. Updated back to 4.1.


No matter the outcome: Denon, please use better quality faders in your upcoming devices. Such crucial parts shouldn’t be cheaped out, especially not on the flagships Prime 4 or the X18x0. I’m dead serious about this.

Thanks for the guide, DjAj!

Managed to carry out this repair with some pretty average soldering skills and minimal gear, so for anyone out there hesitant to fix it themselves, just be brave, take your time and use flux!

Why this isn’t done from factory I have no idea, for a pricey flagship device I wouldn’t expect this sort of issue.

Thanks a lot DjAj

This guide save the crossfader of my Prime 4+. For the futur flashgrip gear Denon, improve the crossfader please or make a deal with innofader :grinning_face_with_smiling_eyes:

I seem to have developed this problem myself (Prime 4+)

Had this develop on a gig a 5-6 months ago and just began working with THRU and channel faders. Assumed I slipped up and changed a software setting or flicked something on the board by mistake, recent Denon convert from Pioneer.

I am not super confident about the soldering ability but I may give it a shot because I’ve read through others’ comments and I have very similar symptoms:

  • R assign works perfectly fine on every channel, channels assigned to L lose any ability to play to main mix, cues also work fine.
  • Crossfader seems to be unresponsive to any arrangement of channel assignments, though I turned on the fader start function on both sides and that seemed to function properly. The crossfader behaves like the channels are on THRU for the most part.

I’m going to read and watch the tutorial again and see if I can give it a shot.

Either way, thanks for the information! Glad to have signed on and found this, as this does seem to be what’s going on and I’ve been at it in earnest for a couple hours and reading Denon’s FAQs along w/the user manual that came with the board.

I’ll follow up if I decide to dig in. Cheers!

Go for the fix, it’s really not hard to do, doesn’t require crazy soldering skills either, as the contact pads are big enough. Chances are >90% that it will fix your issues as well.

Btw, mine is still working fine nearly 2 years after I repaired it :victory_hand:

Right on, I appreciate that - after sleeping on it I figure I’m going to give it a shot (worst case scenario I figure I can just swap it out if I somehow botch the job). I’ll be back to report on results.

Either way, I’m glad to know what is likely to be the solution. I was spinning my wheels for longer than I care to admit for the past few with the channels’ fader assign toggles before deciding to dig deeper :sweat_smile:

This doesn’t concern the crossfader, but it’s still related to the Prime 4+. It’s a jog wheel malfunction that might occur in dusty conditions, which could be prevented with a resistor costing just a few cents. The technician/DJ refers to it as a design flaw… I don’t have the expertise to evaluate it, but the DJ in question is quite skilled with hardware, since he independently created an all-in-one unit that doesn’t exist—the XDJ-X—by repurposing parts from the CDJ-1000 MK3:

https://www.instagram.com/p/DbLUP0WjOY1/?igsh=MTVyaHpmNWNxd2Z6YQ==