So, i have two denon sc6000, both bought refurbished by denon, im already in contact with them about the issue and trying to resolve the problem. they have the opinion that it might be a corrupted database or files. So first i run my collection a big one more the 40k tracks through Serato, looking for corrupted files ran those through the program 3vise, 3vise - cflo inc. it repairs files that can be repaired or shows which can’t. after doing that i did a complete reinstall of engine dj on my mac, deleted the old library as well. Re-imported all my playlist in engine dj, whipped the internal samsung evo ssd harddrive in my scd6000 and reinstalled everything. Still got screen freezes when playing out.
So now put all my tracks directly through the 3vise program, found more problematic files repaired them and did all the above steps again. Still get screen freezes on the player. It freezes when i scroll, seen an other post about it and i think It’s when I scroll on the right side of the screen. When restarting the player screen functions again, scrolling with the knob still works when the screen is frozen.
The other problem is that layer randomly don’t give any sound output to my 1850 mixer, connected with digital cable. if i switch it with layer b cable to the mixer, It’s just fine. So I don’t think it’s the mixer, when player is restarted layer it will just work again. It only happens after I loaded a new track. At that moment my screen functions just fine, so it don’t seem related, and I can load the same track in layer B, and it will work just fine over my mixer.
So I can’t really replicate these problems at home or on Sunday when i play during the day at the same beach club. It only happens till now on Saturday evening when i play for a large crowd about 1500 people on the beach with a big sound system and big bass. I start wondering if the bass frequency might have an effect on the player. My DJ booth is about 15 feet, 4 or 5 meters behind the speakers. Any other people have had the same problem?.
the freezing might be due to fast scrolling searching through my playlist. But the cut-off sound of layer A is really weird.
So the problem is i live in the Caribbean, had the players shipped from the states to my place. i really don’t want to ship it back, (even that they still were reported with problems in warranty time of denon) its money wise not really interesting, shipping cost, taxes already paid for on the island etc. I have a Technician, he always took care of my sc5000m players so i can ask him to look at it.
But what to look for when it’s really randomly happening.
So any ideas are welcome, one post said it had its screen replaced, that fixed it for him. But because i have also the cutting off of sound randomly, it might be connected.
Any ideas, similar experiences and or possible solutions are welcome.
My players are at 3.2 software as well as my mac desktop engine software. Internal SSD in the sc6000 is an Samsung 870 SATA evo when i dj i use the SSD in the player.