This is my first post and a complete newbie to this comunity.
I bought denon prime 4 last year 2nd hand and everything has been great with them until saturday the 4th feb. The prime wouldn’t load and didn’t recognise any usb drives and wouldnt load a song even from Tidal.
I done an update to 2.4.0 then after the update a bar came accross the bottom of the screen saying to update fw updating mixer to 1.48 and it will reboot after the install but doesnt reboot.
When i switch on the p4’s now after a couple of minutes a message comes up saying the following peripherls failed to load during boot. Mixer (). Update FW or ignore boxes pop up i choose update FW but with no fix.
Do the decks need to go to a dealer to get fixed. I have taken photos of all the screen prompts to.
Welcome to the forum, the easiest thing to do is roll your firmware back to the previous version, this can be done by loading it to a USB stick after downloading from the link below. Select Engine OS from option then find the earlier version for your device. The ‘how to update’ guide will tell you what to do in order to do it from USB.
Once you have done that and confirmed its working, either try again with 2.4 or leave it as is and report it as an issue on here. My guess is it is just a glitch with the updater, so maybe using USB to carry that out is more secure. I dont have 2.4 on my device personally as mine is stable on an older version so i dont want to risk it.
Is there anything that can be done to speed up/improve the ticket process Reese? I can speak from personal experience that my raised ticket took a long time to get a response from the team who deal with them.
Sounds about right, I was reading an older thread where Mr Wilks was basically saying what he says here so I guess a service from them will be the best route. That way any loose cables etc can be identified if that’s the cause.