hi all, I have tried various ways of importing Apple Music files into engine, but for the life of me I cannot get it to see album artwork on m4a files only on mp3’s - does anyone know of a file converter or is this an engine software bug?
many thanks!
Andymantium
Do you see the artwork on the file in finder or explorer? I found a lot of recent downloads have not embedded the artwork in the file but is shown in the Apple Music app when using Catalina, not had the issue with Big Sur.
Hi, I can see the artwork in finder 
this is driving me nuts it just will not update properly
many thanks for your input 
Hi @Andymantium Happy to help. Have you tried re-importing the track information? You can do this by right clicking on the tracks and selecting “re-import track information”. If all else fails, we can take a closer look and connect you with a technical support agent. Feel free to dm us if this doesn’t solve your issue.
Hi Anthony, thanks for your input, I have tried re-importing the track information and it still isn’t seeing the artwork, I have also noticed that a lot of purchased tunes have not been imported as well. Are some iTunes tracks still drm?
many thanks
Andymantium
Hey @Andymantium - Ok thanks for the update. Try seeing if these instructions help: Denon DJ
If not, we’ll connect you with a technical support agent for some direct information regarding this.
Hi Anthony, there is no longer an option to share xml file in Apple Music, so this hasn’t worked has this problem affected any other users, I don’t want to cause anyone any headaches but the only alternative is to stream everything from tidal and everyone’s wifi is hit & miss many thanks for your help sir!
andymantium
You would rather stream Tidal than play local files due to missing artwork ?
Hi 0ddw0rld, no it’s because I’ve also noticed that a lot of I tunes purchases are not importing in to engine as well
Gotcha - Can you DM me your information so that we can consult with a technical support agent? Please feel free to send me your name, email, and phone number so we can take a closer look.
I would remove this info as it is publicly viewable. Better to place this in a DM through the forum message system.
I have nothing but trouble with Apple purchased music and album artwork. The problem is with Apple. The artwork doesn’t always always appear when you first download the track. Don’t know why but I’ve used this workaround. Messy but works. First download when purchased as normal so it shows in music. Then any that don’t show artwork delete from the library then hide by right clicking on the track. Log in to your iTunes account and go to downloads and purchases click on manage and unhide the hidden ones. Then click on the cloud icon in each track to download again. If the artwork is available it normally then shows up.
I have the exact same issue. The artwork is displayed ok in finder. Mp3 files show artwork in Engine DJ (2.0) but not .m4a files. I tried re-importing, deleting, re-downloading and etc. without success…
Thanks for reporting this problem.
This is an issue we’re aware of, and have in our backlog to resolve for a future update to Engine DJ.
Is this issue already resolved? As I bumped into this thread while searching about missing album art in Engine DJ. My M4A files do not show artwork in Engine DJ.
Are these M4A files purchased from iTunes? and are you moving them around to different folders after purchase?
Thanks for your quick answer. Yes, these come from iTunes/Apple Music. These are new files, recently purchased. I always leave them in the Music file structure, I do not move them around. And as I view them in the Finder, the album art is shown, so it seems to be available in the m4a file.
IMO you need to check with a suitable tag editor whether the artwork really is in the file, as (see the posts above) it’s a known thing that Apple associate the artwork with the file via their database but it’s not embedded.
You are right: when viewing the file with tag editor light the art is not visible. On the other hand: If I add it manually in tag editor and re-import the information in Engine DJ it is still not visible. So not completely clear where the problem is here… :-/
You can save the artwork in iTunes to your desktop then reload it into the file and it will then show.
Or get a tag editor and load them in that way.
It’s an Apple problem not an InMusic one unfortunately.