Computer does not recognise SSD

Hi I’m new to the Prime 4 and have a problem with formatting my SSD. I’ve searched the forum but couldn’t find a solution so here I go:

I have followed all instructions, installed a new Samsung 860 EVO SSD in the unit, linked the USB B port of the Prime 4 with the blue cable to my computer. But when I power on and switch the unit to computer mode, my labtop does not recognise the Prime 4 and I cannot format the SSD as required.

The same problem occured with a second computer, and using different USB ports on the computer did not help. I do get a beeb on the computer when I connect, and the Prime 4 is also somehow connected, since it lists the Prime 4 as speakers of the labtop. Also, if I insert a USB stick on the top of the Prime 4, I can see that stick on my labtop.

Previously I have updated the firmware of the Prime 4 without difficulty.

Any help would be very much appreciated!

Have you seen this?

Check and use Windows Disk Management.


That did the trick! Thank you very much for pointing this out, Reese!


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