What specifically?
Why do you need to know, or do you just not believe me?
So we can ascertain if they are worthy of a ‘support ticket’ or should have been dealt with by using the various options on the forum.
Why are you not willing to share them here? You made a statement about the ticket process being rubbish, back it up by disclosing what you were trying to raise. Otherwise we will just have to assume they were correct in their actions to close them.
It’s actually none of your business to be fair. And it’s not your forum either although you clearly seem to think it is. You’re overstepping your mark here.
Are you a member of Denon staff?
All you ever seem to do is pick petty arguments and antagonise other forum members so im just going to mute you going forward. It will make my experience here far better.
1 Like
Yes they do but was more convenient to me to buy from amazon as i work away for alot of year.
I work for one of said retailers and can 1st hand tell you that the returns process for tvs has changed so much in the years ive worked there. (10 years) tvs being one of the most returned products. The manufacturers themselves changed the process on said products and we have no option but to abide by them as there isnt an option for us to process it. Which is stupid i know.
Ive had alot of brands over the years too (20 odd years using dj gear) and its hit and miss with most product’s. That said, i still stand by what i said about the faders on denon/numark gear to be on the cheaper side and have had the most issues with faders in particular. Im not 1 for slating any brands but it does need highlighting about those faders.
I also think the genre of music plays a big factor on reliability. Meaning if you play from say what 80bpm to 130bpm and dont need super quick transitions then your less likely to rip off a fader. When you play the higher bpm stuff your more likely to rip off a fader. Now with pioneers, i used to own a ddj 200, that little thing got battered, and i mean battered and its still going to this day with absolutely no fader issues.
Ive used that in house parties and a couple of birthday parties and its been dragged from pillar to post. Still going strong. My brother is running the rx3 and has been since release and had zero issuea with it. And he drags that up and down the country. Im not saying it wont break but its outlasted any of the denon/numark gear ive ever owned.
I did consider this a factor, thats just what it is. But i should never of had to go to that point. The retailer (Amazon) should of honoured the warranty basically. But the second point of contact shouldnt be such a faff about.
Support tickets just add to frustrations. Leaving an unresolved issue over days/weeks is just ridiculous in my opinion.
Come on Folks** we are all adults here. Im a beta tester of many products and give feedback regular, the issues on release of said firmware can only be addressed to the development teams. Without that feedback then unfortunately the end user has to deal with it until its formally addressed by the developers.
Every unit is unique really when it comes to software, on some units the firmware will run brilliant. Others not so well. Thats the nature of software. And also the reason there is beta testers doing there thing to iron out those issues.
No idea on the warranty guidlines on firmware but id assume its the same as a hardware product.
Good, you’re just another in the long line of people who join this forum then make divisive statements at every given opportunity, it’s nothing new, you’re not some Maverick here.
Also another one hiding their profile, we’ve seen plenty of those here too.
The fact you won’t share what your ‘genuine bugs’ are, speaks volumes.
2 Likes
All previous versions of the firmware are available on the downloads page. I can’t imagine there is anything in the warranty that covers a firmware issue, outside of it bricking a device.
2 Likes
True, dont know why that didnt even cross my mind, probably all the snow balls bouncing off my head today with the 6 year old daughter loving the snow 
2 Likes
You’ve muted me, that’s how it works 
Hahaha yeah it’s bad up North, ours is melting now thankfully, although the sky looks ominous.
I’ve downgraded to 4.0 myself last week after some issues at my gig with a deck freezing, I’m 99% convinced they were down to me plugging into a cheap extension at the bar, that also had unconnected charger cables plugged in (known about grounding issue and the jog wheels). But as I’ve both downgraded and used my own surge protected extension, I now don’t know which one solved it. I don’t really have a use for stems so will stay on 4.0 for now.
1 Like
Unmuted it’s the same.
I think if you check back I am a genuine user who bought a new Denon product about 8 weeks ago. Not a troll as you seem to think.
Not the first time you’ve accused me of that when challenged.
Mods really need to sort this place out.
1 Like
OK, this is my last communication with you but here are screenshots of my emails from support confirming the genuine bugs I had highlighted.
You really do go out of your way to make this forum unwelcoming, especially to relatively new members and I’m really surprised Denon let you get away with this.
You should probably read my replies to your own initial comments on the forum, before making this kind of statement. There’s also several moderators here who will gladly jump in and warn those who are misbehaving or breaking rules, if they think it warrants it.
I’ll welcome anyone here, but when people decide to drive in on a steam roller throwing divisive comments around, calling people a joke, saying the company and their products are useless, insulting the people who develop the software etc, what kind of responses are you expecting?
If you want to be welcomed, act in a way that deserves it.
2 Likes
Do you have any examples of me speaking in this manner? Be really happy to be shown anything I have said out of context. I’ve had no warnings from a moderator but you seem to think you are one.
As a customer who may be using a sub par product, buggy software or poor support, shouldn’t they be allowed to highlight that, after all that is what a discussion forum is for.
And here we go kindergarten again… Guys, both of you, aren’t you more mature than this?
In this very thread you’ve said “yes, the customer service is dreadful”
It’s not, as many people have had satisfactory service. You’ve just tagged it as dreadful because your own personal gripes have not been rectified immediately, as if the whole InMusic dev team need to down tools and start fixing your personal problems right away.
On your screenshots above, they said they replicated the issue, which means it’s logged and likely in the queue to be fixed, tested, tweaked, put out to beta testers, tweaked again and then added to a firmware release, which takes time.
The second issue seems to be complaining about beat grid analysis, which isn’t 100% accurate on any software. I’m not sure what in those 2 examples you think is dreadful?
Finally you’re using the word ‘sub-par’, which again is nothing more than your opinion, with no context as to what you’re comparing it to etc etc.
Do we really need to start searching your other comments here for more examples?
Well I would love someone from Denon to evaluate both our behaviour and make a decision. If the company find that I have broken the rules I’ll accept that and move on but conversely I see the other person as a bully and someone who always has to be right and have the last word.
Also just to add after doing a historical search it seems I am far from the first person to have had issue with Stu-C and his attitude.
I’m not posting any more and will await that decision in a private message.
1 Like
Resonse ? Someone’s taken the P ….
Yourself perhaps, as I didn’t ask a question.
Sure there are comments (not thousands though) of “I broke my fader” type comments online. But online groups and forums suffer comments,with an element of magnetism … people who are happy with a product tend not to wander online and post comment after comment about “my product is 3 years old and it all works” even though there are plenty of people in that situation.
On the other hand, there are plenty of heavy-handed people out there hopeful for a freebee repair or a fast-tracked fix.
As others have mentioned it’s the first week of January and there’s a good chance that a lot of companies still have staff off on annual leave after the festive break, which could be why your ticket hasn’t had a reply as fast as you wanted.
Going by the serial numbers on Primes, it can be considered that there are high dozens of thousands of Primes out there - even if a thousand different users claimed a fader issue, that’s still a very low percentage of fader issues versus number of units sold worldwide. Divide the fader issues between those who are heavy handed versus those who treat their equipment with respect, and the number of “it did it all by itself” fader issues are most likely no more or less as found on any other piece of DJ equipment
It’s all a question of focus. If we joined a Facebook group of “Rolls Royce Car Owners” we’d read all about “disgruntled from Dunstable” who gets through windscreen wiper blades at an “unfair” rate, or “Mrs Karen from Milton Keynes” who feels that the tyres should never wear out etc.
Best of luck in your endeavours for a quick free eternal replacement. As long as it’s only the first time you’re claiming fader mishaps there’s a good chance they’ll replace them on this occasion.