Volume issue when listening through headphones when cueing song

Engine DJ Hardware Standalone Controllers
1

Hello,

When I’m playing music with my Prime 4 for about 10-15 minutes or so, I cannot hear the cued sound properly which should be coming to my headphones. The audio sounds like it is “ducking” and volume goes from high to low.

I have tried to cue different songs on all my channels, pressed down split and I have even reset the hardware but there is still this “ducking” of volume when I try to listen to the cued song through my headphones. I bought this device almost 1 year ago so there should still be warranty left of the product. I will still test with different headphones, but they are also quite new so I do not expect it to be an issue with those. Any thoughts?

2

Try different headphones and also the alternative headphone port before anything else.

1 Like
3

Especially if the headphones are wireless or “processed” in any way eg: a DSP offering different EQ settings or a hearing protection” mode.

4

I use Sennheiser HD25 for DJing. so they do not offer any other mods. I also tried with my studio monitors, Beyer Dynamic DT 770 PRO, and besides experiencing the more detailed sound coming from them I noticed similar problem when cuing the track, the cue volume is jumping or “ducking”.

I noticed a new version 3.4 was released today so I will try with the new update and see if that resolves the issue.

5

Have you tried the 3.5mm headphone port too? to eliminate that from the investigation.

6

This happens when the trim is low or the EQ is engaged. Open them up and re-test.