I sent this problem in to a technician 9 days ago (as I just updated to 2.4 due to a slew of other problems on every other firmware version), and they are aware of the issue. However, they’ve since gone radio silent, closed my ticket AS RESOLVED (WHICH IT IS NOT), and not responded.
Here are a couple responses for those of us who also experience it -
Denon should reconsider advertising their equipment for professionals. I DJ full-time and have lost track of how many issues my SC5000’s + x1800/x1850 have had. It’s not slighting them at all, it’s all facts that I’ve proven with video evidence. Their entire Prime series was released prematurely. I also think they switched their manufacturing from Japan to Taiwan, and since their issues have been outstanding…just look at all the problems people have on the home page.