Unable to Update, no firmware available to download

Engine DJ Hardware Standalone Controllers
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1

Hey everyone,

I’ve been trying to update my Denon Prime 4 from the version it came with (1.5.4) but that version cannot update automatically from the web. So I go the the downloads page as instructed by the device but there’s no firmware available to download, only the EngineDJ program for my computer.

I contacted support a few days ago but no response yet, thought I’d reach out here.

Does anyone have a copy of any version past 1.6.2 prime 4 firmware update? From what I understand I should be able to update automatically from there.

Edit: To be clear I’m trying to update the device itself, not the program running on my PC.

Edit2: I was reading Engine OS as Engine iOS this whole time… That’s embarrassing, thank you everyone.

2

Go to https://enginedj.com/downloads for download latest.

3

I am well aware of the downloads page. There is the engine DJ desktop download and the user guide on that page, no firmware that I can see?

Unless the windows EngineDJ installer can also be used on the device itself I don’t see anything on that page that will help me.

4

Download the OS.

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5

So the DesktopEngine is what the mixer is asking for when it wants me to load a firmware update? I sure wish that was explained more directly in the interface!

I’ll try and mount that, thank you.

6

Engine Desktop is for your desktop computer. This is the library management software

Engine OS is the operating system for the player; which can be updated using a Windows pc, Apple Mac or directly on the player using USB-drive/SD-card.

7

Oh my god I am such an idiot. I have been reading EngineOS thinking it was iOS this whole time…

Thanks everyone.

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