add me to the list sc5000m same problem as described above. Can search for a specific track and load it but all playlists are empty. Hopefully its something that gets fixed soon. My phone and laptop both show all my playlists so I wonder what’s up…
same here. i tried logging out of tidal, rebooting, changing USB drives all with the same result. I’m wondering if something got updated on the Tidal side that is causing the Denon players not to be able to see playlists. Or maybe something is just temporarily down
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And me…am using Numark Mix Stream Pro. emailed Tidal Help late last night, they said there was no issues, and to contact Numark. read your post above seems like its not a hardware problem. Sounds like a tidal server issue.
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I wrote Tidal and Numark for this Playlist issue. Waiting for an answer. I use a Mixstream Pro
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Same here but doesn’t seem to be the Tidal end, as everything’s working if I access the playlists via my DJ software.
Hello everyone, There was an API change on Tidal’s service which causes songs to no longer populate. We’re currently working with Tidal to resolve this issue as quickly as possible.
This has nothing to do with the version of EOS being run, so upgrading/downgrading will not resolve this issue.
As pointed out, search appears to still function, so Tidal can still be used using this workflow.
Thank you for your understanding in the meanwhile,
Vince + the EOS team
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Thanks, Vince! Can you estimate how long it will take to resolve the issue (hours, days, weeks)?
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Nice that you are fixing it — terrible that Tidal broke an existing API instead of introducing a new variant… 
Estimated fix time would be greatly appreciated. I recently bought the Prime Go to upgrade/replace my Pioneer DDJ 400 and this is just one more frustration in a string of them since I bought it (ex. analyzing tracks doesn’t consistently save key to storage device…what?!). I put together several playlists this past weekend for a house party I’m DJing at tonight, and now I’m stuck going back to my DDJ 400 because my Prime Go is useless. The search function isn’t a feasible way to actually put together a mix, we need playlists available.
This is why DJs should not be relying totally on a streaming service. Do you not have any of your own music on the Go?
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Also happening to me on my SC6000s
I’ve used Tidal as my streaming service for years. So I don’t have much music that I own outright that I can put on USB/SD unfortunately. It’d be awesome if Tidal allowed for that, especially given how they are marketing the integration with Denon and other DJ platforms. I can store music locally on my cell phone via Tidal, I don’t see the difference with using local storage for DJing. I’m not a pro DJ, I DJ for fun with friends/family. So I’m not motivated to pay for additional services or own music outright just to have the ability to put it on SD/USB.
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I don’t think offline storage will be coming to Tidal any time soon, as it’s primarily a consumer service.
On the other hand, Beatsource Link (assuming you’re an ‘open format’ DJ) does allow offline storage. It’s just not integrated into the Denon hardware yet.
If you’re DJing at all, regardless of pro/non pro, you should try and have at least some purchased music that you can play - just for safety. It’s NOT about being old (kradcliffe) it’s about having a backup plan. Things don’t always “just work”, no matter what they are.
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Not good at all. I have a gig this weekend and had my playlist ready. What a bummer.
In addition to Tidal I also use zipdj. All my music from there is on a TB back up drive that I use with my mixstream pro.
Sorry but this made me cackle.
This is going to to ■■■■ but if you have to you can bring your phone to reference tidal playlists and then on the player manually search for them and load them. That was working for me last night
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MP3? Vinyl! in the 70’s I had two technics turntables and a cross-fader… my how times have changed.
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I did something similar. Annoying but I worked around it.
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Agreed , a bit misleading this issue is “fixed” when infarct it’s only “identified”. For sure a timeframe would be more useful