Tidal Audio and Waveform not aligned on Prime 4

Engine DJ Hardware Standalone Controllers
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Since upgrading to version 4.0.0, I’ve encountered an issue where the audio and waveform are not properly aligned. The sound plays earlier than the waveform indicates, particularly with the bass, which I can hear in both the headphones and master output, but the display shows it lagging behind. This misalignment makes scratching, as seen in videos, impossible and mixing extremely difficult. I’ve noticed that offline tracks align correctly, but some Tidal’s online tracks do not.

Is anyone else experiencing this problem, or could it be due to a setting I’ve overlooked?

prime4 tidal waveform #notaligned sync

After another search I found a possible solution here, which was not helpful for me: Waveform out of sync with audio! - #6 by FlintAndFigure

FlintAndFigure

Dec 2022

I was having the same issue on my Prime 4 on the latest firmware, v2.3.0. This happened for most tracks on Tidal.

What fixed it for me was clearing the Tidal waveform and cue cache using the little cog on the bottom left when viewing your Tidal collection.

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2

I still had the problem now with a prime 4+ and 4.2 last weekend on a gig using tidal.

3

I think i have an similar problem on my SC6000 players. I have noticed this error since the 4.1 update. With 4.2 it has become even worse.

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I am not sure if this is the exact same problem. So the Audio is not in line with the waveform?

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I’ve experienced same thing for a while with Tidal tracks that I’ve played for the first time, so they were first time being analyzed, and seems that they were not analyzed correctly. It might have something to do with Tidal at that certain period of time on their end, I’d suggest renaming topic to clarify that this is a Tidal only issue.

I’ve got similar type of issue when Tidal audio settings is set for example to High streaming quality, then tracks are analyzed in that quality (beatgrid is OK), and if after that changing Tidal streaming quality to a different one (I.e. Normal quality), then the beat grid gets misaligned. I knew about this particular issue before and tested those misaligned tracks with different quality setting for Tidal, and then they had a correct beatgrid, but then all other tracks which were previously analyzed prior to this bug were not aligned. So it seems as if Tidal at some point changed the quality of the songs on their server side and this caused this bug.

I’ve had this on Prime 4+ on 4.1.0 as well, later on this issue didn’t happen anymore with newly analyzed Tidal songs, so I guess it was a time specific issue

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