Hey everyone,
Thanks for your patience while we investigated this behavior. As @aaaguy suggested, please revert to EOS 4.5.0, test functionality, then you may update back to 5.0.3 using the regular methods.
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If you are encountering problems with touchscreen response after updating your Rane SYSTEM ONE to version 5.0.3, please follow the instructions below.
We are going to install the Engine DJ 4.5.0 update for your Rane SYSTEM ONE using the link below:
Engine OS 4.5.0 - RS1 | Windows
The links above are the macOS and Windows installer applications. You will need to download the appropriate build for your system, and connect the provided USB cable from your RS1 to your computer in order to install these updates.
With the RS1 powered OFF, press and hold both SCROLL/LOAD knobs down and power ON the unit while continuing to hold the buttons down. When you see ‘Computer Update’, release the buttons, and proceed with the installer linked above.
After a successful downgrade to version 4.5.0, please allow the unit to sit a few minutes after updating. This will allow the unit time to update all internal components after the update has been sent to the unit from the computer. Once you have confirmed functionality from the touchscreen, you may then update back to 5.0.3 using the following methods:
If you continue to experience any issues, let us know and we will be happy to review further.
Thank you once again for your cooperation and patience!