the only solutions to various problems for me were solved by the Denon staff here on the forum! On Facebook no one from Denon will ever answer you! So the only official one is here and not Facebook!!
Well I’ve posted about the issues I had on Saturday night which messed up my gig and nobody from Denon has contacted me or commented.
The only solution for me is to go back to the previous software version and keep it there, or swap back to VirtualDJ. Lots of people commenting how Denon continuously update equipment while Pioneer never do, but I’d rather have stability to be honest. Engine desktop is an utter mess and I probably spend three times the time nursing Denon standalone than I do with VDJ.
when i bought the prime 4 plus white almost immediately the screen had problems it turned off!! do you think that if i had gone to complain on facebook i would have solved the problem? no i solved the problem here contact the administrators!! i don’t think that on facebook someone would have replaced the display under warranty!
…that’s what I and several other people are asking about here! Do you think that staying behind on an outdated version is the right thing to do or would the right thing be for an update to be released after insane testing? In practice, we shouldn’t be AFRAID of updating, quite the opposite, an update should happen to improve and correct, it’s like I said in a recent post, versions come and go and with them the same problems.
I agree.
This is the first time I’ve been afraid to take on new firmware from a hardware vendor. Well, that’s not entirely true, I did have to watch out for Sony and my PS3 when they tried to remove Linux support… but that’s a different story.
The mentality here of “Oh you should have waited you dummy” is a disgrace. Sure, now that I have experienced it myself and seen everybody complaining, I cannot ignore it, but no, a normal person doesn’t consider that an upgrade to their firmware would cause issues, esp when they are taking in stable versions.
Imagine if that was Denon’s official statement, posted on their firmware upgrades section:
“Upgrading your firmware can cause bugs, issues and overall performance degradation. Just because we create a release doesn’t mean it is stable and improves performance, but instead can have the exact opposite effect. We do not have the QA capacity to test all products under most, let alone common scenarios, so you will have to make the decision of whether or not an upgrade is stable enough for your use case. Instead of trusting Denon that a release is stable, please wait for your favourite YouTuber to give you the go-ahead to use the release.”
That’d be pretty hilarious, so it’s funny to me that that’s what you guys expect.
The big selling point about these standalone units was to dump your unreliable laptop and move over. Unless the firmware is 100 percent reliable (which it’s clearly not) then that statement is kinda hollow really.
I did the update expecting Apple Music to work (which it did) but on the back my gig was horrible with the music skipping. Same database, same Samsung SSD so the issue has to be the firmware.
Since nobody from Denon has even acknowledged the issue or commented I guess I’ll have to go down another route for the same gig a week on Saturday. That’s not what I paid over £900 for.
For me personally it’s the right thing to do, yes. Hence why I’m doing it. 4.0.0 is stable, my machine works with it, I’ll stick with it.
Of course, you choose what you think is best, but the obvious thing would be that all versions are stable and the newer, the better and more stable.
Actually, in the real world of systems and firmware, systems teams will be ultra cautious about upgrading OS, updating firmware, changing things, as it often does exactly that, cause issues.
Most businesses will not be running whatever latest version of the product they use is.
I configure Android warehouse devices as part of my actual job, I specifically tell Zebra (the vendor) to leave my version of Android on a certain build of version 9 Oreo, because I know it’s stable and all my other apps work with it.
Let’s get real here, InMusic are in no way the only company who make a mess of updates, or have issues. The Fruit company and the Window company being prime examples of huge corporations with infinite budgets who still manage to screw things up.
Might be worth having a read of this.
If you worked in software, you might feel differently. We have a concept of “production”, where stability is paramount and I treat my DJ hardware with that model.
Staying on a a stable revisions is actually an extremely wise choice. Going latest will always bring you the biggest headaches because the engineers are going to break stuff. It’s inevitable.
I stay on 4.0 because it works. I have zero FOMO on not going to 4.3.
Stu is 100% correct.
Even NASA software (famously quoted at $1M/line of code) is not 100% reliable 
.
All hail the 4.0 crew lol.
SO true, Im also fixed on 4.0.1 If it’s not broken, and you don’t need that Pfff, then stick with what is working for you now!
Did you update yet? I am still running 4.0.1
Yeah I’m on the latest live build but being honest I haven’t used my Prime 2 enough to confirm it’s stable so I wouldn’t want to tell you what to do.
ok, great, well everything for me still works fine on the 4.0.1 and I am still able to use the 4.2 software (mac). Like they say if it is not broken, no need to fix-it-up..
If it’s not broken, don’t fix it. Especially before an event or gig. I would use one of your units as a test rig. Then you can see if it is stable.
But if your not into bell’s and whistle’s there is no point in updating, right? Good mood, bad mood. no matter. I let other be the beta testers, and TBT I am still sittning nicely on 4.0.1
No problems with it, so no need to update.
4.2 is perfectly fine, too. Very stable and good reputation among most users. Benefits from the improvements that 4.1 brought (Smart Cue, fixed LEDs on P4+ and Live4, etc.) next to improved lighting features (if you use it).
4.3 seems to be a bit wonky indeed. If you don’t need Apple music, or your device doesn’t support it, it can be skipped imho.
4.3.x was okay for me, for the limited time I tested it - that being said, I stick with 4.2 for now as well. Zero issues, very happy. My OG Prime 4 doesn‘t support Apple Music, though it would be cool to have as backup, and I have an active subscription anyway, being an Apple jackal. Will upgrade my device eventually, once we have a successor.