I have to post this here, my support ticket will not send, every time I press send, it tells me that some field isn’t filled, although of course every single field has my information, even tried entering all my information on another browser.
One of my SC5000M’S needs service, it will not find any music when connected to my Denon mixer or other SC5000M, I have used 2 different cables, both work connected to my other working SC5000M, non working player also has no lights flashing on the network port showing any activity. I know it needs servicing, I still have 2 years warranty, I need an RMA number, I’m in Canada & also bought my player at Visions Electronics in Winnipeg. Thank you, I’m not asking how to diagnose my problem, one works, one doesn’t, I have used many cables, usb drives, the non working player needs service. I have one working SC5000M, the faulty one doesn’t act the same.
serial# (21) A11901237801673 purchase date 26 Dec, 2019 warranty 5 years