I have two SC6000s, both with the latest firmware version 4.3.3. In both I am logged into the same INMUSIC profile where I have already purchased the STEMS. Everything was working correctly until today when I discovered that one of the SC6000s does not directly show the STEMS logo on the tracks. Nor is the STEM LIST option in VIEW 1 of the LAYOUT. The other player has no problems. Both have as a music source an external USB drive that is connected to the player where the STEMS do work. Could you tell me what could be happening?
I know you say it’s logged in, but have you double checked it is? Mine will often log out and once you log back in, stems are back.
Also check that you’ve not exceeded the four device limit for the stems licence.
2 Likes
I’ve done this several times. In fact, I’ve logged out of both and logged back in, and the one that remains with the stems enabled is always the same. I can’t enable the other one.
I only have these two SC6000s. But anyway, when I started researching, I read about four devices per account. Something catches my attention: nowhere in my INMUSIC profile does it say I’ve purchased the stems, much less how many devices I’m using. Where can I find that information?
I don’t think that you can view how many units are taking a stems licensing slot but you maybe able to view your stems licence purchase within your inMusic Software Centre desktop app.
@Reece maybe able to confirm.
I just installed the software (InMusic Software Center). In the MY HARDWARE section, I see my two SC6000s and a Prime 4+, which I actually no longer have; I sold it. If I access each SC6000 in this section, it shows the serial number and a link to the InMusic profile, where I’ve already seen that it doesn’t show anything about purchasing the STEMS license. In the MY SUBSCRIPTIONS section (I really thought I’d find it there), it only shows the options to subscribe to SoundSwitch, Akai Pro, and AIR Music Tech. It’s as if the STEMS purchase were a ghost that doesn’t appear anywhere in my profile.
Check at:
Your InMusic and Engine profile e-mailaddress must match the one you purchased stems with. Otherwise contact support to get it sorted.
Maybe that’s the issue then, since my inMusic and Engine profiles have the same email address, but I was seeing that I purchased STEMS with a different account. In fact, I just logged into InMusic with the account I used to make the purchase, and I see the product listed under “Your registered products.” I’m not home right now, but when I get back, I’ll try logging out of both players and logging in with this other account. I’ll keep you updated as soon as I can test it. Thank you all in advance for your comments.
2 Likes
it’s much easier to keep them all under one account so if you chat to support they could merge them making it easier for future purchases.
That’s exactly what it was. I logged into both players with the correct account, and stems were enabled on the player that was giving me the problem. I’m still wondering how it worked all this time (months)?
1 Like
This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.