My Mixstream Pro Go is updated to 4.2.0. I paid the $9.99. I’ve logged into my profile and my stems folder does not appear nor does holding shift + pressing cue shift gear into stems mode. Everything else functions normally but stems hasn’t been made available on my machine though they’re rendered and visible in finder when the SSD is attached to my MacBook. Any ideas/suggestions would be appreciated.
(Update)
A quick email to customer service got everything squared away. My license is visible under my profile now. Happy Mixing!
After you purchased the license, when you started up the Pro Go, did you get a message on screen that there was an update, asking you to restart? That would confirm that the Pro Go is seeing your stems license.
I’m not seeing the stems license under my profile. Also did not get the restart prompt on the Pro Go. Weird. The payment went through so why isn’t my license appearing?
As PK said, double check the email address for both your inMusic profile and the email address that you entered when paying.They have to be the same as they link.
Im having the same problem, no email receipt was received but my card was charged. I do only have one email address and I made sure i wasnt even having a typo. I do not have access to stems and have paid already.
Even if it was a typo and i didnt noticed, would i need to pay again?
If you encounter behavior like this, please open a support ticket as @AIRVince suggested and provide us with any email that may be linked to a payment service such as PayPal, Apple Pay, etc. Your license may need to be transferred to the correct email, which is a super simple fix on our end.
@AIRVince@miyagi_the_dj I have already submitted a Ticket since I encountered the problem way before finding this thread. After submitting the ticket the pop up message was only “we will get back to you”. No ticket number was provided or confirmation that the issue was received on my email, nethier any response that the issue has been solved or estimated response time from support. The customer experience on that side is been terrible to be honest
My payment was made directly from my debit card, i did not used any Paypal, Apple Pay or similar.
