SC6000 not downloading tracks from Tidal on booth players

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1

I have 2 SC6000 and 2 LC6000, recently I have a problem when performing with Tidal, most of the times I have to perform with only one player and the second layer because the other player does not download tracks.

I’ve already tried every solutions I found only online but none of them solves the problem.

The problem it’s not on the same player every time, sometimes on player 1 and other times on player 2.

I’ve already tried to disconnect from Tidal and reconnect (did not solve), I tried to reset both player (did no solve), I’ve tried to connect to another Wi-Fi network (did not solve).

On my Prime 4+ I do not have does problems, everything works as supposed with the same account on Tidal.

I need help to solve this, I real don’t know what else can I do!

2

It seems to me that when using certain streaming platforms, notably Tidal and Amazon, there is a limit of two simultaneous tracks that can be played from these platforms. It’s likely that if you’ve linked your Tidal account to your Engine account, the latter prevents you from streaming more than two tracks at a time, even if they’re on two separate players.

For streaming tracks from these platforms, you can either load two tracks on each layer of a single player, or load a single track per player.

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