Sc 5000m freeze/crash

quentin · November 27, 2020, 9:57pm

Hello , I’m quite scared about those crashes while playing … my player freeze and i have to remove the power supply to turn it off. The player created a folder in the USB key and here’s what it says:

Nov 22 16:48:23 sc5000m runengine[330]: air.statemap: “The Property (/Engine/Deck2/MotorizedPlatterMove) tries to create a new Translator in a different Thread than the idle Thread!!!” Nov 22 16:48:23 sc5000m runengine[330]: air.statemap: virtual void Property::notify(const State&, int) no valid Translator found Nov 22 16:48:23 sc5000m runengine[322]: Segmentation fault Nov 22 16:48:23 sc5000m runengine[322]: Crash with: SEGV Nov 22 16:48:23 sc5000m runengine[790]: Unable to set double buffer mode! (Invalid argument) Nov 22 16:48:23 sc5000m runengine[790]: QVirtualKeyboardPlugin default IM has been initialized Nov 22 16:48:23 sc5000m runengine[322]: ***** SOFT RESET ***** Nov 22 16:48:23 sc5000m systemd[808]: engine.service: Failed to execute command: No such file or directory Nov 22 16:48:23 sc5000m systemd[808]: engine.service: Failed at step EXEC spawning /usr/Engine/Scripts/cleanup: No such file or directory Nov 22 16:48:23 sc5000m systemd[1]: engine.service: Failed with result ‘exit-code’. Nov 22 16:48:24 sc5000m systemd[1]: engine.service: Scheduled restart job, restart counter is at 1. Nov 22 16:48:24 sc5000m systemd[1]: Stopped SC5000M Prime. Nov 22 16:48:24 sc5000m systemd[1]: Starting SC5000M Prime… Nov 22 16:48:24 sc5000m runengine[809]: Setting up prerequisites… Nov 22 16:48:24 sc5000m JP08[810]: Setting up prerequisites… Nov 22 16:48:24 sc5000m runengine[811]: Segmentation fault (core dumped) Nov 22 16:48:24 sc5000m runengine[815]: Setting ehci_hcd to CPU: 1 Nov 22 16:48:24 sc5000m runengine[819]: sh -c echo $1 > /proc/irq/$2/smp_affinity_list – 1 45 Nov 22 16:48:24 sc5000m runengine[809]: Segmentation fault (core dumped) Nov 22 16:48:24 sc5000m runengine[809]: Starting application … Nov 22 16:48:24 sc5000m JP08[822]: Starting application … Nov 22 16:48:24 sc5000m runengine[809]: JP08 start done. Nov 22 16:48:24 sc5000m JP08[824]: JP08 start done. Nov 22 16:48:24 sc5000m systemd[1]: Started SC5000M Prime. Nov 22 16:48:24 sc5000m runengine[823]: Screen rotation is set to -90 Nov 22 16:48:24 sc5000m runengine[827]: Unable to set double buffer mode! (Invalid argument) Nov 22 16:48:24 sc5000m runengine[827]: QVirtualKeyboardPlugin default IM has been initialized Nov 22 16:48:24 sc5000m runengine[827]: HighPerformanceTimerDebug() “Lifetime” 6.5536e-05 Nov 22 16:48:24 sc5000m runengine[827]: Invalid QML element name “BrowserSource::ControllerInterface” Nov 22 16:48:24 sc5000m runengine[827]: QCommandLineParser: option not defined: “configuration” Nov 22 16:48:24 sc5000m runengine[827]: QCommandLineParser: option not defined: “enableNetwork” Nov 22 16:48:24 sc5000m runengine[827]: QCommandLineParser: option not defined: “disableNetwork” Nov 22 16:48:24 sc5000m runengine[827]: QCommandLineParser: option not defined: “enableSyncingOverNetwork” Nov 22 16:48:24 sc5000m runengine[827]: QCommandLineParser: option not defined: “disableSyncingOverNetwork” Nov 22 16:48:24 sc5000m runengine[827]: QCommandLineParser: option not defined: “enableFileTransfer” Nov 22 16:48:24 sc5000m runengine[827]: QCommandLineParser: option not defined: “disableFileTransfer” Nov 22 16:48:24 sc5000m runengine[827]: QCommandLineParser: option not defined: “enableNetwork” Nov 22 16:48:24 sc5000m runengine[827]: QCommandLineParser: option not defined: “disableNetwork” Nov 22 16:48:24 sc5000m runengine[827]: Local UUID: “{15ba5777-d280-4e65-b9a3-c8814db918ce}” Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: virtual void ALSADeviceEnumerator::scanDevices() Query devices… Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: virtual void ALSADeviceEnumerator::scanDevices() === Stream type: PLAYBACK === Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: virtual void ALSADeviceEnumerator::scanDevices() Query card hw:0 … Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: virtual void ALSADeviceEnumerator::scanDevices() Get card info for hw:0 … Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: virtual void ALSADeviceEnumerator::scanDevices() Query device 0 … Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: virtual void ALSADeviceEnumerator::scanDevices() Device name hw:0 Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: ALSADevice::ALSADevice(std::__cxx11::string, std::__cxx11::string, airDevice::Type, unsigned int, unsigned int, unsigned int) “JP07 PCM jp07-codec-0” “” Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: bool ALSADevice::open() Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: void ALSADeviceInfo::fill(snd_pcm_t*) Format: 2 Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: void ALSADeviceInfo::fill(snd_pcm_t*) Format: 6 Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: void ALSADeviceInfo::fill(snd_pcm_t*) Format: 10 Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: void ALSADeviceInfo::fill(snd_pcm_t*) SampleRate: 44100 Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: void ALSADeviceInfo::fill(snd_pcm_t*) SampleRate: 48000 Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: void ALSADeviceInfo::fill(snd_pcm_t*) SampleRate: 88200 Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: void ALSADeviceInfo::fill(snd_pcm_t*) SampleRate: 96000 Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: void ALSADeviceInfo::fill(snd_pcm_t*) channelNumberMin: 2 Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: void ALSADeviceInfo::fill(snd_pcm_t*) channelNumberMax: 4 Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: void ALSADeviceInfo::fill(snd_pcm_t*) periodSizeMin: 2 Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: void ALSADeviceInfo::fill(snd_pcm_t*) periodSizeMax: 2048 Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: void ALSADeviceInfo::fill(snd_pcm_t*) bufferSizeMin: 2 Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: void ALSADeviceInfo::fill(snd_pcm_t*) bufferSizeMax: 8192 Nov 22 16:48:24 sc5000m runengine[827]: virtual void ALSADevice::setIsDefaultDevice(bool) JP07 PCM jp07-codec-0 hw:0 Default: true Playback: true Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: virtual void ALSADeviceEnumerator::scanDevices() Query card hw:1 … Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: virtual void ALSADeviceEnumerator::scanDevices() Get card info for hw:1 … Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: virtual void ALSADeviceEnumerator::scanDevices() === Stream type: CAPTURE === Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: virtual void ALSADeviceEnumerator::scanDevices() Query card hw:0 … Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: virtual void ALSADeviceEnumerator::scanDevices() Get card info for hw:0 … Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: virtual void ALSADeviceEnumerator::scanDevices() Query device 0 … Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: virtual void ALSADeviceEnumerator::scanDevices() Query card hw:1 … Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: virtual void ALSADeviceEnumerator::scanDevices() Get card info for hw:1 … Nov 22 16:48:24 sc5000m runengine[827]: MIDI device list is going to change! Nov 22 16:48:24 sc5000m runengine[827]: air.deviceidentifier: Found file: “vfs:/Devices/KnownDevices.xml” Nov 22 16:48:24 sc5000m runengine[827]: air.deviceidentifier.midi: Starting Midi IN Device: Midi::In::Jack 1 internal name: Midi::In::Jack 1 Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: void ALSACombinedDevice::setupThread(int, int) AUDIO THREAD: CPU Affinity set to: Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: void ALSACombinedDevice::setupThread(int, int) AUDIO THREAD: Policy: SCHED_FIFO , priority: 10 Nov 22 16:48:24 sc5000m runengine[827]: air.deviceidentifier.midi: Started Midi OUT Device: Midi::Out::Jack 1 internal name: Midi::Out::Jack 1 Nov 22 16:48:24 sc5000m runengine[827]: air.deviceidentifier.midi: Midi::In::Jack 1 answered with: 0xf0 0x7e 0x00 0x06 0x02 0x00 0x02 0x0b 0x0a 0x00 0x1e 0x00 0x00 0x03 0x02 0x00 0x00 0x00 0x00 0x00 0x41 0x31 0x31 0x39 0x30 0x31 0x32 0x33 0x37 0x38 0x30 0x31 0x39 0x39 0x35 0x00 0x02 0x00 0x04 0x00 0x04 0xf7 Nov 22 16:48:24 sc5000m runengine[827]: air.deviceidentifier.midi: Combining Device: Jack 1 Nov 22 16:48:24 sc5000m runengine[827]: air.deviceidentifier.midi: Identified Devices: Nov 22 16:48:24 sc5000m runengine[827]: air.deviceidentifier.midi: Device: SC5000M Controller Nov 22 16:48:24 sc5000m runengine[827]: air.deviceidentifier.midi: In: Midi::In::Jack 1 Nov 22 16:48:24 sc5000m runengine[827]: air.deviceidentifier.midi: Out: Midi::Out::Jack 1 Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: bool ALSADevice::ConfigureHwParams(unsigned int, unsigned int, unsigned int) SampleRate 44100 bufferSize 512 periodFrames 256 Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: bool ALSADevice::ConfigureHwParams(unsigned int, unsigned int, unsigned int) PLAYBACK Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: bool ALSADevice::ConfigureHwParams(unsigned int, unsigned int, unsigned int) _bufferFrames 512 Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: bool ALSADevice::ConfigureHwParams(unsigned int, unsigned int, unsigned int) periodFrames 256 Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: bool ALSADevice::ConfigureSwParams() Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: virtual bool ALSADevice::start() Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: void ALSACombinedDevice::setupThread(int, int) AUDIO THREAD: CPU Affinity set to: Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: void ALSACombinedDevice::setupThread(int, int) AUDIO THREAD: Policy: SCHED_FIFO , priority: 49 Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: bool ALSADevice::prepare() Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: void ALSADevice::checkState() SND_PCM_STATE_PREPARED Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: virtual bool ALSADevice::start() Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: bool ALSADevice::prepare() Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: void ALSADevice::checkState() SND_PCM_STATE_PREPARED Nov 22 16:48:24 sc5000m runengine[827]: air.devicemanager.alsa: virtual bool ALSADevice::start() Nov 22 16:48:24 sc5000m runengine[823]: Segmentation fault Nov 22 16:48:24 sc5000m runengine[823]: Crash with: SEGV Nov 22 16:48:24 sc5000m runengine[856]: QStandardPaths: XDG_RUNTIME_DIR not set, defaulting to ‘/tmp/runtime-root’ **v 22 16:48:24 sc5000m runengine[856]: Unable to set double buffer mode! (Invalid argument) Nov 22 16:48:24 sc5000m runengine[856]: QVirtualKeyboardPlugin default IM has been initialized Nov 22 16:48:24 sc5000m runengine[823]: Copying coredumps to /media/SON 1/Engine Library/coredumps/SC5000M_Prime-_1.5.1.1aab6223

I can’t put everything here cause characters number is limited. Honestly i don’t understand much things… but this line is maybe interesting:

**v 22 16:48:24 sc5000m runengine[856]: Unable to set double buffer mode! (Invalid argument)

Could it be the reason ? Or maybe is it the new update ? Corrupted files? Hardware Issue? Please help me , thank you

Denon, If you seriously want to compete with pioneer, you’ve got to fix those bugs. Never had problems with cdj’s, and already a lot with SC 5000…

Wyley1 · November 27, 2020, 11:09pm

Did you format the drive to exfat before you put your tunes on it?

quentin · November 28, 2020, 2:33am

It was my first move after the crash . San Disk 3.0 128 Go

addie · November 30, 2020, 1:33am

Can you reproduce it on 1.52 ? (https://www.denondj.com/downloads)

Also when a coredump is created a screen pops up with an email address to mail the coredump folder and its contents. When the coredump is transferred you can be sure development is looking into the cause of the crash

Wyley1 · November 30, 2020, 2:28am

I’ve seen this before. It happened when my friend inserted his USB stick that he made for serato into my 5000m.

Here are the things he learned.

1). Format your drive to exfat

2). Use music downloaded from reputable sites. These people use doggie characters to upload pirate files so they won’t be caught distributing music.

These players are not pcs, they can’t read every file a pc/Mac can. A properly formatted USB stick plus music with metadata properly inputted equals no issues.

This is empirical and trouble shooting this matter across a decade has shown what I mentioned are likely the root causes of crashes 90% of the time.

quentin · November 30, 2020, 5:55pm

1- Already Did

2- I Always buy my music on Beatport, Bandcamp ,TraxSource… My playlist are clean , I have NEVER EVER uploaded pirates files . All my files are WAV , AIFF or MP3

I would like to add the fact that i already hat a lot of freeze and crash but it was the first and last time the player created a folder with error message. But i have formatted it now

Jose11 · November 19, 2021, 3:25am

I need help with my sc5000 as well. it stays on the engine os screen and does nothing. I tried connecting to a computer and nothing happens. I emailed tech support and they don’t answer. this is really annoying. I bought my sc5000s 6 months ago.

quentin · December 21, 2021, 11:43am

hello, I’ve tried everything, nothing worked. So I sent my unit back with the guarentee , it was a motherboard hardware issue. you should sent it back before your guarentee expires.