Hi Everyone,
Just wanted to chime in to provide a bit of hope here. We’re currently testing platter touch improvements for the PRIME GO with our private beta team. So far have seen positive results from this and will make everyone aware once we release publicly. We expect these improvements to be part of the next (v1.6) release.
Also, it’s worth mentioning that all of our capacitive touch platters go through a calibration cycle during the power on/boot-up sequence. During this calibration period (~20sec), it is recommended not to touch the platters as they are detecting/sensing various conditions of the environment and adjusting the touch algorithm as needed to provide the best experience for your environment. I’m not suggesting this is what is causing the issue, just something to be mindful of.