Rane 72 MK1 performance pad issue

Looking for a little help. I’ve searched for a solution but I feel I’ve not the correct key words. I’m having an issue with a 72 MK1 left side performance pads. The top row second one in from the left only works intermittently. As a hot cue it triggers 60% of the time. Loop 50% It will go dim and become inactive. Sometimes it will look normal and be inactive. Any ideas?

@DJ_Vagab0nd , Denon Dj Prime (Engine DJ Community) is not Rane!

You will have to post your question on the Rane site by creating an account if it is not already done: https://raneforum.com/login

Sorry I thought I was. My bad.