Hey gang…I am having trouble getting my PC (laptop) to recognize my Prime Go. I have downloaded the latest driver from the Denon site, but still not working properly. I have a Denon Prime 4 and it connects to the laptop and works just fine, no issues. I am then able to us the Prime 4 as a sound card and run all my sound through my mini JBL compacts. For some reason I cannot get the Prime Go to do the same thing. I am running an Alienware 17", I9 intel processor, 64 Gigs Ram, NVIDIA 4080 GPU, (2) 2 TB Hard Drives, Windows 11.
The Prime Go shows up under the USB icon as connected, but I cannot select it as an audio source in any applications or in Engine DJ, it does not appear like my Prime 4 does.
Any help, suggestions or advice will be greatly appreciated. Thank you.
I did start a ticket…twice. The response was short and sweet…basically telling me to get it serviced because it may be the port. But, the unit is like new…I have tried several cables and the computer recognizes the device but won’t recognize it as a sound device or drive. I am dissapointed that there is no more phone support. I also have a Prime 4 that connects without issue, so I am no stranger to the process. Seems like a driver issue with the Prime Go…but I am not getting much feedback. It could be something I am doing wrong, but I am not a novice…LOL, I actually put studios together for people and I have been in the audio production business since the days of reel to reel. I could use someone from Denon to give me some solid support on this issue.
I’ve done all that Rob. It’s another issue where the install doesn’t complete. The link you posted is a different thing where it doesn’t even start installing.