Prime GO Headphone Cue/Mix Knob

Strange thing last night and same problem today. The knob to hear either the cued track or the mix isn’t working. I can only hear the cue song when engaged and never the live mix. Nothing in system settings to increase headphone audio on the Go, split cue I turned on and off to see if that would help. Tried different headphones tried 1/4 jack and 1/8 jack but I could not get the audio to my headphones unless the cue button was on.

I tried adjusting my trim levels for master and channels to the extreme to see if I could get anything but nothing. It just felt like it wasn’t engaging the live mix it would work for cued track as normal.

Any ideas?

Prime Go - standalone mode with sd card Latest firmware Bluetooth Disabled Crossfader Disabled or in correct position Never was a problem in all of 2024