Prime 4 reboot on loading tracks

The first thing I would say is please don’t try and fix the files without uploading them to Denon DJ.

There is a method to get these tracks uploaded so the developers can find out why these tracks have crashed the system. Garbage in the header or other junk in the file, even a character can be problematic. A corrupt file should just stop playing or refuse to load. We should never be at a stage where the whole unit reboots. The devs can build protections in to help reduce this from happening.

The Denon DJ devs will need to see what caused this and help fix it in the OS. Once that is done you can try fixing the file. We don’t want anything killing play at a festival or other big gig just because the DAW encoder wasn’t right etc.

I have successfully fixed files using these two apps:

  • Mp3val (Win)
  • MP3 scan + Repair (Mac)

Give them a go and you’ll be amazed as to what gunk they find, even from officially sourced tracks. I ran my entire collection through them and they found lots of junk that has fixed the lightning bolt in Serato DJ and a crash in a store purchased mp3 in Traktor.

Also, a read of this will help. Yes it’s Traktor but the rules still apply to any DJ software.

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