Hi, I recently moved my DJ setup from a Mac to a PC, and my Prime 4 seems to not like that. Whenever I plug in my Prime 4 to my PC and run it in “computer mode” with Serato open, it starts up perfectly, allowing me to control Serato as it should. However a problem arises whenever I try to select something with the controller.
Whenever I select something, my computer makes the windows “device disconnected” and reconnected sound about 4 times before the Prime screen will go black, reading only “Computer Mode.” During this time, everything I do in Serato (play a track, change a track, etc.) will still send to the Prime 4, sending audio out of the device and changing colors/ lights on the board itself, but I will be unable to actually use the board for any input.
I am up-to-date on the Windows driver and Prime 4 update (1.4.1) as well as Serato. I am plugging into a USB-3 port that I know has no issues.