Prime 4+ not updating firmware properly

Hi there after updating to 4.1 the prime 4+ is giving me trouble with firmware and is telling me “tge following peripherals did not come online during boot •mixer •left display •right display then I press update fw but nothing happens after install and it doesn’t read usb mp3 niether … any help ??

This message also appeared on Prime 4. You can try to install a previous firmware from a USB stick.

Turn off the console with the power button.

Then when the console is off, hold down the EJECT button that you see near the two upper USB ports. Then press the console’s power button. This should enter firmware update mode.

Unfortunately that did not work

Keeps asking me the same

Were you able to get it to read the new firmware? Or do you still get the same error with the new firmware? Explain better what you managed to do.

I’ve had a similar issue before with a Prime 4 where it would do this three out of every ten starts. Luckily it stopped doing it on its own.

One thing to try (and I’ve seen on here before) is to turn off the unit and unplug the power cable. Then press the power button which will start up the hardware. This will only work for a few seconds as there’s still some power in the capacitors. See if this helps.

If not, generally I see the hardware requested to be returned for service.