Hi guys, I reported about my issue in Denon DJ’s FB group, still I have no reply from Denon Dj, I tried to reach the customer service but still no answer, the issue is the following: several days ago, I turned my Prime 4 ( have been using it since August), no sound was coming out of the speakers, believe me I tried everything, updated OS, downgraded, changed XLR cables, tried booth out, master out, nothing changed, mic 1 and 2 are off but lights are turned orange, fader volume level lights are working, I see that track is playing but no sound is coming out, I think that it’s a hardware issue, maybe the soundcard is broken or something else, please help me to solve the issue (it still has a warranty).
Did you try out every kind of effect on the different channels? Might be an endless echo e.g?
Do you have sound coming out of your booth, monitor our
Do you have sound over cue/headphones coming out?
Here is the problem that encounters: Problem
Send back for warranty repairs.
They may need to change a board in the unit.
Something similar happened to my X1800. The mic LED was flashing when there was no mic connected.