Prime 2 Right deck has no firmware

My denon prime 2’s right hand deck has no images, its black. Everything else works okay on the jog wheel.

When i looked in the setting under Update, i could see the left hand decj was listed as having firmware 0.5, no there was nothing to suggest a right hand deck.

I reset and reinstalled the firmware but its still not working.

Anyone have any ideas on this?

Have you reached out to support? They can advise options.