Hello,
I have a problem with the prime 2 unit.
It just freezes on one channel and play button does not work.
This problem appeard after the 2.2.0 update.
It happend in the midlle of a gig for the first time.
If i restart the unit it works fine for a while.
But having this issue i cant use this unit on a profesional level.
Hey @Cristian_Chirica - Sorry to hear you’ve ran into some issues. We definitely would like to know more about your experience. Were you streaming music, playing from a drive, has this happened before,etc? Either way, it would be best to reach out to our technical support team and create a ticket so that they can run through some trouble shooting steps with you. Feel free to create a ticket via Denon DJ Support and we’ll be happy to help.
I have the same issue as Cristian but it only happens on channel 1. I tried a three different power cables and made sure they were grounded and it still happened on the 2.2 update. I went back to 2.0 and I have not encountered the problem again so far.
I have had this issue happen to me twice at recent gigs, once on Firmware 2.2.0 and once on the latest firmware last night.
The only way to resolve it is to reboot the device which obviously at a venue isn’t the best situation, it takes a few minutes to boot back up.
From what I can work out it happens when you return the track back to its cue point and have it sat there not playing, the Cue and Play buttons disable but you are still able to scratch the platter, I can’t say for sure but I believe the hot cues don’t work either, they certainly don’t resume playback as I tried that.
Obviously there is no eject button to remove the track from the deck.
I spent the rest of the evening ensuring the track I’m cueing in was constantly playing in the background to try and avoid it happening again, only stopping it to actually cue in when I wanted to mix.
This just happened to me on channel 2 on my prime 2. I had to reboot 3 times before it fixed itself.
I looked pretty silly!
I’ve had it for 2 months and this is the first crash.
Just picked up my Prime 2. I also have 1 channel not play consistantly. Using same track, it plays on one not the other. I can scratch track. I can fast forward thru track on screen touch.
I can occasionally get the track started by switching deck 2 thru switch on unit front from “thru” to another position. deck one stays on “thru” yet always starts.
I have updated to ver 2.4 and am using a 1 TB ssd drive in “usb 1”
Hi glad I found this I too am having the same issue nothing to do with updates as I have updated every time but it happens occasionally. Not at every gig. I have resorted to keeping my laptop and mixer beside me in case i need to switch over but this means taking an xlr out of my prime into the mixer playing with one speaker until such time as i re boot prime. There doesn’t seem to be an rhyme or reason I use a 1tb internal sata drive and also have an external drive for newer updated songs. At a gig yesterday I re started 3 times then it was fine unfortunately i didn’t have a back up. At first the righthand side became jumpy and then froze altogether the Left side never seems to have an issue
Mine was an earthing issue with the capacitive touch platter on the left deck, it required a repair to put right. Essentially the controller thought my hand was on the platter when it wasn’t.
Hola, has conseguido arreglarlo?tengo el mismo problema, y he probado a resatearr, pero cuando he restablecido de fábrica se ha restablecido con la última actualización, he reiniciado varias veces y sigue sin funcionar.
Gracias
Un saludo