I dont know what to say… The bug in your firmware was a bit too much, when we take a look in my last few months with your Prime.
I work for a club in northern germany and I was the guy, which decided, that we buy Denon and not Pioneer Equipment and now I am the guy, which is about to get trouble…
Your firmware update, it was an RC, not described as a beta and we installed it in our club to notice 5 minutes after installation, that there is a huge bug in it…
At saturday (and this is no joke) we have a 24 hours rave and the Denons were planned for the Techno Floor… At all it was not easy to discuss with all the DJs to use the Denon Players and now, on the point that all 12! DJs said that its okay for them, I can rent other equipment… YEAH, thank you!
We have a crazy history with Denon Prime… We bought it at the end of march. Our first X1800 was damaged after 8 hours, we were able to turn the master on and off via knocking on the mixer… A couple of days later, we got a new mixer from InMusic. We took it out of the box and the display was flickering arround and it was not possible to read anything on it. We decided to give Denon another chance. We got a new mixer and so far, everything was fine.
Then the first Black DJ starts to play with it and noticed, that we have two different kind of players and its not possible to get the same jog wheel setting… We STILL have this problem and anyone helps us. You can notice that the players are different on the Denon DJ sign, on the feeling of nearly all buttons and on the jog wheels… This is not cool and its also not cool, that InMusic is not interested in problems like this…
The next thing is, that InMusic told to our dealer, that they will find a compromise, to if use something back for all the trouble that we had… Nothing happend… We are a club which decided to use Denon Prime, we are the guys, which need to discuss with every DJ, that its as useable as Pioneer Equipment and you are not even a BIT more interested in people like us which takes this lane? Thats sad. So I want to know, what to do next. Contact us, lets find a way on which we both can breath, but I dont want to throw money out of the window to rent equipment when Denon is back on the point, that its not working… Thank you very much! Still love it, even if I also hate it.