Hello: I write to you by this means to make you get my restlessness, because the weekend in a social event, began to fail the controller denon mcx 8000. the fault is that I hang the play (not working) as it does not get information Midi on all platforms either engine or mido with serato I attach a video so you see the problem since it has 7 months the controller. I expect an answer I greet you https://drive.google.com/file/d/0B1srhyRERy-aS0R4b21QWUxobEk/view
The warranty which came with your unit will cover a button replacement as long as it appears to be normal use.
Thanks for posting. Sorry to hear you’re having issues with your MCX8000.
Warranty and non-warrantyclaims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:
- Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Denon DJ Support Page. Select Warranty or Service Inquiry from the drop-down menu.
Make sure to reference or link this thread or help out the support team.
I hope this helps! Let me know if you have any additional questions.
A post was split to a new topic: New firmware drivers?
here is where you can buy parts play botton for $17https://www.instrumentalparts.com/denon-audio-and-dj-parts/denon-pro-mcx8000-spare-parts/