Pitch slowed BPM SC5000

Hi guys! My SC5000 is having issues with the pitch; all of a sudden, the BPM drops to half of the original. The correct BPM shows on the screen, but the song plays very slowly. Does anyone know anything about this?

If you are using the pitch bend +/- buttons, check that these buttons do not remain “stuck” even if you release them, especially the - button

This could explain your problem.

are you using a rekordbox library?

YES!! I AM USING REKORDBOX ITS BETTER IF I USE ANOTHER?

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Used “Sync” feature?

before playing back, run reanalysis on all the tracks with engine dj software.

plug the usb to computer, find the drive collection, select all, reanalyse

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OK GAIANO THANKS FOT THE HELP, I WILL TRY WITH THE BUTTOMS !!

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i try thanks but it doesnt work, maybe something from hardware??

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Now that is a strange one…beats me

Did you try to load the Firmware update again?

Sounds like it’s possessed!

in all seriousness, does the pitch fader value change when you move it forward or back through the entire length?

yes is update

haha i know is so rare, yes change the pitch and the bpm, but the song is so slowly