Hi Denon DJ Forum community!
Hopefully one or some of you can share your perspective on this. I have a quick summary first, followed by my main questions / asks, and then longer additional context and thoughts for those that are interested. I was unable to find a thread with this topic so hopefully I am adding something net new to the community. If not, please point me in the right direction.
Thanks for your time and consideration.
- The volume knobs (pots / potentiometers) on my brand new Prime 4 are too easily turned in either direction.
- Compared to the Hi/Mid/Low knobs (and even to a lesser degree the FX knobs), the volume knobs are overtly super fast and smooth when turned.
- This results in accidental volume increases & decreases when hands graze the volume knobs (as happens when mixing quickly and using the central browsing control knob).
- Also results in over/under-estimating the effect a small adjustment of the volume will have, as the volume often times over/under-shoots the desired volume – it is hard to intentionally make incremental volume adjustments.
- Is this a feature or a hardware bug?
- Can this be adjusted (tightened / resistance increased) by owners?
- If this is a hardware bug, does this indicate that there may be other manufacturing / QA issues with this particular Prime 4 unit? (e.g. should I return it?)
- Has anyone else with a Prime 4 experienced this? (am I the only one )
Additional Context & Thoughts (optional read):
- This is my 3rd Prime 4! I bought a used one first, and it had this volume knob problem (among other issues from heavy use). Returned it thinking the previous owner had just worn out the volume knobs. Then I bought a new Prime 4, and it also had this problem, and the retailer offered to replace it. Received the replacement, and it has this same problem too! I thought maybe this would be a defect but 3 out of 3 Prime 4s I’ve had personally have had this issue.
- When I used a display model of this unit at Guitar Center, the volume knobs were tight and set in their positions, much like the hi/mid/lows. Which is exactly what I would expect, and exactly what a DJ usually wants from a volume knob. This is one of the reasons why I’m posting to the community about this.
- I feel bad for nitpicking on something like this, since the rest of the unit worked as advertised, but I played a few gigs with the last Prime 4 I had just to see if the volume knobs would be an issue, and multiple times during my sets I had issues maintaining consistent track volumes because the knobs were so easy to accidentally move. Even the gentlest accidental touch of the knobs by a finger or hand sends the knob +/- >30% to either direction, which, when amplified through a sound system is either startling or draining/distracting to those on the dance floor (and frustrating for me as a DJ).
- Considering the navigation knob’s placement close to the volume knobs for tracks 1 & 2, as a right-handed person (with extra-medium-sized hands), I found my knuckles accidentally grazing Track 1’s volume knob many times while I was twisting the navigation knob to scroll through my library. This was probably the most frequent instance of volume fluctuation, and I had to change how I would naturally twist a navigation knob specifically to avoid this.
- Every other DJ controller and Hardware DJ Mixer I’ve ever used has had volume knobs that have either the exact same feel/resistance as the Hi/Mid/Low EQ knobs, or a resistance close enough to them that it is impossible to accidentally boost/cut volume with a soft touch to the knob.
- As important of a knob as the volume knob is (for each channel, master or mics), they should facilitate intentional and reliable control of their designated function. I do not feel like the hyper-low-resistance volume knobs on the Prime 4 facilitate anywhere near the ideal control levels I would expect from a ~$2,000+ “professional” DJ system.
- It is a bummer that something as simple as this is the primary issue I’ve experienced so far for this product – since it seems so straightforward to prevent – so I am hoping there is either a fix or a reliable RMA to get a Prime 4 that has been confirmed to not have this issue.
I welcome any thoughts, similar experiences, recommendations and/or guidance.
Thank You for your time and consideration forum peoples,