Hi ive just purchased my prime 4 and wanting to update the firm ware before i use it
can someone point me in the direction of how to update prime 4. i cant seem to find it. Also on a side note the forum in my eyes seems to be a bit of a stramash i find it hard navigating about it looking for updates and answers
Prime Hardware with version 1.2.0 or newer can now be upgraded by adding the firmware directly to a USB stick. This is an easy and convenient way to make upgrade players without the direct use of a computer. To update via drive:
Download the standalone firmware from the respective Denon DJ product page on DenonDJ.com
Unzip this and then copy the file to a compatible USB drive or SD card.
Insert the drive into the player and, open utilities and then press restart.
The player will then prompt that it has found a new firmware version. Confirm to restart.
After update is finished, the player will restart again into normal mode.
• Download the FIRMWARE UPDATE file for either MAC or WINDOWS
• Download and unzip PRIME 4 update file
• Connect PRIME 4 to your computer via the blue USB cable provided and switch on
• Unzip the Updater file and run the application
• Follow the onscreen prompts to update
Tip: Make sure that any drives with a USB firmware update file are first removed when rebooting into FW update mode. If an update file is detected on a drive, the firmware updater will update from the file instead of from the computer.
I managed to get it updated my new problem is when I turn on prime engine it says my drive isnt compatible and that it has to be either ex fat or fat 32. Is this talking about my computer hard drive or the hard drive that is in my prime 4 because thats been formatted to ex fat. I am also struggling to migrate my serato crates etc over to the prime 4. Any help would be appreciated
You cannot update with an exe file on a usb drive. So use option 2.
Or search the forum where I explain how to extract the img from the exe.
Edit: img method.
If you rename the exe to zip, you can simply extract the UPDATE.IMG file.
Rename that img file to something like Prime4-1.3.2-update.img << don’t think that it needs that exact name. The file header contains the right unit type.
Put the file on a USB stick/drive, connect the drive, wait a bit and reboot via Utility into firmware update mode. Before rebooting it should state that there is an update. Or hold eject while powering on to force update mode.