My MCX8000 has been randomly setting/engaging cue points, starting/stopping playback, and things of that nature. This is happening both while controlling Serato as well as running in standalone/Engine mode.
Edit: It might be worth noting that this has only happened on one deck. However, since it’s impossible to actually spin a set with this happening, I didn’t play with it long enough to see if it would eventually happen with the other deck as well.
Has anyone had this problem? I’m assuming this is a hardware issue, but I thought I’d check here before sending it somewhere for repair.
Thanks in advance.
After playing with the unit a bit more, it seems that the problem is only on Deck 2. Also, the issue seems to be specifically this:
During playback, the controller will randomly set Cue #4 on Deck 2, and then keep cueing back to Cue #4 at random intervals. As stated in my initial post, this happens both when controlling Serato as well as in standalone/Engine mode.
Since the problem seems to be pretty specific, I’m assuming that this is probably a hardware issue with that deck. However, I thought it was worth posting here for your guys’ input since Denon (and the store I bought it from) are closed at the moment.
I submitted a support ticket a week ago but haven’t received a reply. I’m assuming this has something to do with the quarantine, but I’m just wondering if anyone else is having issues getting a response from Denon.
I’ve tried calling Denon within their hours of operation (Wednesday at 2:30pm EST) but it sent me directly to a voicemail box, which was full. To recap my previous post, I also submitted a support ticket two weeks ago, with no response.
Has anyone been successful in getting ahold of Denon for support?